First time here, came into the store to study, and my usual flow is to sit down, get organized, then order a coffee. This time I really needed to use the restroom, and when I tried to ask for the code, the guy with the died purple hair barely acknowledged me and told me I needed to be a 'paying' customer. That really upset me because I often times buy 2-3 coffees plus food over a 4-6 hour study session--I'm really blowing my bank account at these coffee shops. No other Starbucks I have been to has mandated a pay before use policy for their restrooms. Second time I showed up (it's close to a spot I frequent), I came by and had to wait for a girl to come to the register from elsewhere in the store. I tried to lock eyes with purple hair guy to get some sort of assurance I would be helped, but he just ignored me while he was talking with his coworker. Clean and good vibe in the seating area of the store. AC here is great while it's...
Read moreOnly 4 stars because I refuse to let 1 person bring down this amazing team. This morning before 8am as I was heading to my work in retail, I came to my favorite Starbucks. Today I was met with rudeness. I was told "I can't read your mind" when trying to make a custom drink which I had done so the day before. I have never ever been treated so poorly. I should have spoken up but I didn't want to escalate the situation which they (window person) seemed determined to do. I will keep going to this location because like I said the rest of the team is fantastic. I really didn't need this this morning. Today starbucks brought me down, so much for my little joy in the morning. Please give them deescalation training. I'm afraid of getting...
Read moreThe people are nice most of the time. And the only reason I go to this Starbucks is because it is right next to my house. On my way to work. I swear whether I go when I’m the only person in line or 10th in line my drink order is never correct. And I know it’s not difficult because I go to every other Starbucks in the area when I have time and they get my drink correct. I’m not one to write reviews but this time in particular I was late to work and my drink was wrong and I didn’t have enough time to get it fixed. There was one time I went and I watched the person make my drink wrong so I said “oh I wanted lemonade” and I watched the barista just throw my drink in the blender, then hand it back to me???? And she didn’t even put...
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