Jack in the Box — Restaurant in Livermore

I disagree with the other people reviewing this place here on Google, this is a good Jack in the Box. The drivethru has been closed at night due to staffing shortages, I have talked to them about that because the staff at this one is always helpful. That's like many drivethrus in the area including the Starbucks get understaffed down the street too. I'm not sure why people throw around the word "rude" so much at fastfood places, the employees are on their feet the entire time at this location and always give me a smile even if they have people walking in every couple minutes. Elizabeth is nice and friendly, when she realized I come regularly we talk about how I get off at night and how she likes working here. The food is always cooked all the way at this one never cold or burned like the North Livermore one. This one and the downtown one are always fast and will fufill your order if you have special requests and they are able to. I think the one on North Livermore is...

This Jack And The Box caused me and this postmates driver a whole lot of headache! People who in higher position must get on top of this because I placed an order through Postmates and out of nowhere the postmates driver calls me and tells me that they didnt get my order in their system. Really?! I had to send screenshots of my order receipt for this Jack And The Box location to the postmates driver, as a customer who works in the food industry, this shouldn't happen at all because it causes frustrations to not only the customer who placed the order but to the delivery person as well. Also, the lady who was in charge said that she has to call the company while I was on the phone with her which was a head scratcher. Higher people in management must retrain your employees because this very poor customer service. Future customers, I highly recommend to NOT order anything online to this Jack And The Box location!...

The guy working Drive-through at 7pm on December 23,2023 do not know how to work drive threw. I repeated myself 5 times and he got the order wrong 5 times, then The lady helping him who’s in charge was trying to rush me so I repeated my order to her 2 times and they got my order wrong again. She is always Cricket trying to rush everyone every time I am here. I will no longer be buying from here. Both employees were no good customer service at all. I got home to missing tacos and shorted me on my two orders of churros. They took my money but did not give me the food that’s upsetting getting home to eat but short on the food I paid for. Everyone always check your food bag before leaving drive-through. No need to rush when there is no single other car in Drive-through or in...