Subway — Restaurant in Livermore

This location lost a customer today.

Customer service and communication is not a priority here. I frequent this location sometimes, and every time I have purchased a sandwich from the menu and have added vegetables (at the end of the line) as usual.

I ordered their new honey chicken sandwich and when it came to the veggie selection, I ask to add other toppings not listed on the menu.

The middle-aged lady goes on to ignore me.

So I politely ask for the veggie toppings again.

“You can’t add more”, she said. “You chose this sandwich and this is what it comes with. Can’t you read?”

I was surprised.

I asked why. She said that it’s what the sign says. But I then mention that I’ve been here the last week and ordered their same sandwich and she made it.

She said it is new policy.

I ask where is the sign that says that. She then just points to the menu item, which doesn’t specifically say anything aside from what that sandwich has as ingredients.

She noticed I wasn’t going to pay for the sandwich so she decided to add the additional veggies I wanted.

I’m not sure if this is new Subway or specific franchise policy, but if it is/was, there is no customer awareness of this change or enforcement.

Again, I have been here several times and even ordered the same sandwich by the same lady the week prior.

This was a disappointing interaction and quite embarrassing since there was a customer after me. It’ll definitely be my last time coming here since this lady wasn’t...

From the start the service was horrible 😣 As a visitor I was not expecting that at all. Specially because the area seems decent. Note, I am not from this area I’m visiting a friend.

Walking into the restaurant the first thing she says to us, using attitude “we are not accepting any coupons” !! Seriously 😒 Why!? I don’t know, but being a woman of color I took it very offensive as if we were going to have enough money to pay for our food!?

She definitely doesn’t deserve any stars. I had to give it at least one.

Customer service was awful 😞 She was rude and we could tell she doesn’t enjoy her job at all. Her self being a woman of color shouldn’t treat customers like that!! I will NEVER be coming back to this subway...

My work place is close to this Subway location. So, today 02/26/25, I placed an online order of two footlongs to take home for dinner. I clearly typed upper case letters on the instruction box asking to get mayo and avocado(which costed me extra, of course) on the bread before the meat and veggies but the lady did the opposite and did not add the avocado. She didn't even toast the bread and when I asked her for the avocado, she had a very rude attitud. This is the first time I have a bad experience at a Subway restaurant. I do not...