Rice Fine Thai Cuisine - Livingston — Restaurant in Livingston

As in any small town, the scope of international cuisine is naturally limited. So while I’m sure Livingston is thrilled that the diner’s palate can now add some Thai food to its roster, customer service still counts for something, at least in my book. Mind you this experience occurred when most places were closed for dining in due to COVID and I’m very aware of the devastating impact this has had on the restaurant industry. That aside, the faux pas they made in order to save them a few bucks cost them a customer. We placed a take out order. The order with a tip was $75.00. The order was brought out to the car by an employee who had placed its contents on their side, causing the soup in the order to leak and soak the contents on the rest of the order. The rest of the food was literally swimming in broth. We called the restaurant and explained how we found our food (and because it was not cheap and could not be remedied) asked them to please remake the order. We were asked to bring the original order back, which we did. We then proceeded to wait an inordinate amount of time for its replacement. Once home again, we realized the order had not been remade but simply transferred to new containers. It is extremely rare that I will return food or ask for it to be remade. I worked in the restaurant industry for a decade and am sensitive to the myriad of difficulties businesses face when dealing with the public and the stresses of running of profitable restaurant. In this instance, I felt completely justified requesting that the food be remade and was completely flabbergasted at their blatant subterfuge. We will not return and sadly I can no longer recommend Rice Thai in...

We have eaten at RICE since they opened. And I have now said, "that is the LAST time we are EVER eating there again!" at least 6 times:(((((

Progressively, the quality of the food has dwindled. (The noodles /rice are hard and unusually greasy, and the broccoli is charred, EVERY TIME = NASTY!!!)

The quality of service has always been LACKING, to say the least.

I guess I am just desperate for decent Thai in Bozeman, and this place is closest to our home, so by default, whenever I'm at my limit and need to order takeout, I relent, and give them another try...

Anyhow, I always order "NO ONIONS

Just really bad. I used to go to rice in Bozeman all the time, and always loved it. So when I saw it in Livingston, I thought I would try. I ordered the fried Wontons and Panang Curry with Chicken (extra Spicy).

I knew it was going to be terrible when I walked in and the only guy in the place was sitting and watching videos on his phone. He looked annoyed that he had to stand up to hand me my food. VERY RUDE. Since he was the only person there, he also clearly had made my food. Based on the appearance and taste, he made it with about as much care as he gave me when I entered the restaurant.

The Wontons were giant puffs of greasy fried bread with nothing in them except a tiny piece of pork that bounced around inside and looked more like pocket lint than anything you would want to eat.

The curry (I wouldn't call this Panang Curry, as that would be insulting to Thailand) was essentially a splash of coconut milk, water, and way to much chili oil. Absolutely very watery, no flavor, and incredibly spicy. I love spicy, so thats whatever, but I want it to come with some flavor (preferably the one I ordered).

My honest opinion is that the person that was working tonight hates what they do. This food is not just uninspired, it is lazy. I imagine that at one point he might have been a good cook, but he doesnt care at all anymore. He just wants his shift to be over, and the food reflects that.

I dont think that anything I ordered was unsafe to eat, but it was an insult...