Dunkin' — Restaurant in Lodi

I HATE HATE HATE getting to that point of aggravation & disgust, where I feel obligated to leave a poor review, but unfortunately, here we are and here goes...

This Dunkin is privately owned by an individual franchise owner, so UNFORTUNATELY there have been the same staff, food, and quality issues for YEARS! I used to live in this area and remember having DAILY issues with this store but6 completely forgot about them until recently, having moved back to a complex within walking distance. So, unfortunately for me, it's the easiest and most convenient way to get my morning coffee.

The problem is that there are issues EVERY SINGLE DAY WITH EVERY SINGLE ORDER! I spend between $25 to $50 daily at this location (ordering for myself, my husband, and my child) and the coffee is always watered down, employees always unfriendly and miserable, hash browns and food thrown into that air fryer oven ALWAYS BURNT! There has never been not 1 time where an entire order came back perfect.

If I order a Large Latte with extra pumps of caramel, whip cream and extra shot of espresso (all additions I pay extra money for) then it shouldn't come back barely tasting like coffee and have no sugar at all and they forgot the whip cream. just nobody has the time to turn back around on their commute to work when they realize the first thing they put in their body that day is completely wrong.

Just go to a different location if you want better quality, better service and no morning...

Worst of all time .. just came out of this outlet, and the lady out there was more interested in her mobile, and songs than anything else .. to top it, a lot of attitude too. I forgot to check her name before I can formally complaint. To the irony, there was no manager on duty as well. It took 25 minutes of waiting then to realize that she has one order to make. There was just another customer, that’s all … Hot coffee was made as iced coffee. Croissant was not available and she was keep pushing me to get something else though I said nothing as a replacement - four times !! It would never be my second visit there .. really pathetic. I never do review but can’t stop myself to get this experience out … really horrible, she thinks nothing is going to happen to anyone no matter what customer experiences. At the most they will just refund you … Wow, such attitude and customer service will never make Dunkin Donuts be...

I’ve been a Dunkin’ Donuts customers for many many years and overall I’ve always been happy with my daily lattes but today I got a coffee from a girl named “Xiomara” and she just raise the BAR🔝 This is one of the best coffee I’ve ever had in my life, it makes me question all the other coffees I’ve had throughout the years that I thought was decent because in comparison it’s like night and day, how could coffee taste so different when it’s the same coffee bean, coffee-grounds however you want to call it, it’s supposed to be all the same but today this lady made a coffee that exceeds my expectations. It was truly amazing coffee....unbelievable to be exact. I am truly puzzled but very happy and...