WaBa Grill — Restaurant in Loma Linda

This comment is about the customer service. When you ask what is in the bowl, I got the answer "whatever is pictured" now clearly I cannot see what is under the pictured veggies. Cashier then continued to defend the cooks (who rang my order) behavior by stating "well he's just the cook and doesn't know what goes in there, it's the cashier's job but I was probably on break". Coming from giving proper customer service in the past, I'm not saying customers always right but man up and say a simple I apologize for the service that was rendered, don't continue to make the situation bigger than it is. This could have been squashed within the first 30 seconds. Just by her voice she seemed to be annoyed by the way she gave short defensive answers. I then said I didn't mean to make you upset, I mean c'mon I was nice enough to acknowledge the fact that she was clearly upset of something she was not in control of. At the end I asked if they try not to put cooks in as cashier's if they are not familiar with the menu. Again cashier was short and unconvincing and said "sure". I then ended with it's okay clearly this won't be solved through you. I will call tomorrow and speak with a manager. FYI, it's upsetting cuz my order was incomplete and I couldn't leave my station cuz I'm a nurse and had just started my shift for the night. Very...

I go there because the food is good and healthier than other fast food places BUT the woman at the counter has stopped me from going a couple of times now. She is rude, rude, rude. I rather buy a panini at the next door Starbucks, they have great costumer skills. I made a mistake in my order but caught it before cook began putting the order together and kindly ask her to fix it. She was so annoyed and She made sure that the cooj and i knew how I have made a mistake as he prepared each of the 4 orders i payed. I think the staff looks afraid of her. No smiles, no greeting, no hellow, no welcome, no have a good day. Its hard to want to go back, maybe when im...

Food is good, steak bowls and dumplings, really good. However, service here is horrendous! I said yes to avocado and green onions on my bowl, nope, not a single one. But the biggest disappointment was that I was the ONLY customer inside waiting on an order and they just left my to-go order sitting on the counter. Didn't call my number, nothing! I thought it could have been a mobile order so I waited a few minutes, then decided to ask them and yup, sure enough, it was my order. No apology or anything. Worst service by a food establishment I...