Burger King — Restaurant in Lombard

The BAD: the older manager and female employees will just straight up ignore you. They will lock eyes with you as you pull past the windows, an hour before close, and then never take your order. If you go to the window or the door they will actively move around to hide behind things so they don’t have to work. They will pick up their phone and start texting as they are supposed to be giving you change. Whatever GM is in chart of keeping these idiots around needs to start doing some work and get rid of these useless losers. Imagine how many thousands of dollars you are losing by letting these idiots rob your sales. Dont stay open until midnight if you are going to tell people no at 9:40, and on top of that, drop the attitude. You chose to work fast foot, not me. Also to the always angry Asian dude who looks like he is coming off a meth binge, just calm down bro, you don’t need to be screaming and having breakdowns at work in front of people. I literally watched you call the police on someone for asking for their food to be corrected. Be better.

The GOOD: This place just hired some new guy, named Ken or Kai or something, big guy with short reddish hair. Give this man a raise immediately. He is so nice and unbelievably professional at the drive thru. He acts like a waiter at a restaurant, He is fast, he is punctual and happy. Completely different vibe than you usually get with other employees. Awesome dude. Let him run the store instead of drugged out ladies at night that nod off on the drive...

I don't know why I keep trying BK. Every one I have gone to has the same problems, horrible customer service, poorly cooked food and oddly distant drive through windows. I'm not sure if I can blame the staff as Burger King changes their menu items more often than most people change their clothes so it's not surprising they can't make decent food. By the time these folks learn how to make a sandwich it's too late because it been discontinued and replaced with tacos or hotdogs or Texas something or other. I'd love to say I'll never return but I know it's not true. I'll be hungry again and their kinda convenient. Their service is usually quick but that again goes back to the uncooked food they serve. In closing I think someone somewhere needs to press the...

There was a guy that worked here at least 6 days a week. Very friendly, very hard working. I have a particular order that I change all the time and he ALWAYS got it right and fast even though I'm ordering from the dinner menu at 5:30 am. Then one day he was gone. The woman there said he was fired, I asked if she knew why. She said "They do that here!" I couldn't believe they let go of such a hard-working guy. If I knew who he was, I'd try to recruit him. Anyway, now they morning lady is rude, and couldn't care less about my particular order. I may have to find a new place for breakfast. I hope that guy finds a place that appreciates...