Jack in the Box — Restaurant in Lompoc

This has to be one of the worst Jack in the box restaurants in my area. It's a shame this location is literally the only restaurant open at night. The service time is atrocious. They are only capable of taking 2 drive thru orders at one time and the guy who takes the orders must be deaf. He's always asking you to repeat your order, interrupting to ask questions that would have been answered, and what's worse is I feel like he's getting mad at the customer when he asks them to repeat themselves multiple times. I decided to try and make a mobile order to alleviate the constant drive thru congestion and see if it makes a difference. I made the order and drove to the designated pickup spot and gave the restaurant a call at 12:51. They confirmed the order and told me to go through the drive thru to pick up my order, the line wrapped around the building. I waited in line for 76 minutes before I got to the window to pick up my order. The guy pulled a sealed paper bag off the front counter and handed it to me along with my drink. I asked him if he knew it had been sitting there for an hour and he told me they just made it. The fries were soggy and the sandwich was cold. It was obviously not "just made".

You can say what you want and apologize about my experience being bad. You can also paste a generic link for me to share my experience but the fact of the matter is that's exactly what I'm doing here, moreover, the behavior described above is a regular occurrence and others have shared similar experiences. The current trend leads me to assume nothing will change.

Let me be clear, if I hadn't already spent the money through the app there is no way in hell I would have stayed in the line, because waiting in line is a far better experience than dealing with customer service to get a refund (since there is no option to do so in the app), and that's saying something…

Do yourself a favor, eat somewhere...

The manager and the employees close this Jack in the box whenever they want too. Even though the sign says it’s open 24/7 it is not. I have gone through the drive thru multiple times to be told they are “closed” because there registers are down(lie) so everyday your registers are down?? Hmm? And I get they close around 4 to switch to breakfast( that’s what they said) but I have gone there at different days around 2:30am 3:00am 3:30am and that’s the excuses I guess. But last night I when through the drive thru at 2:55am and I was told they can’t take orders for 20 minutes. So I drove home, waited 20 minutes then called to confirm they are opened, a guy answered claiming he was the manger and they are not opened till 4:30am(I called right at the 20 minute mark so it was 3:15am) I then asked why he told me 20 minutes and he said he was the one in charge and he can close whenever. This happened on Thursday October 13 at 3:15am so who ever that manager is apparently can close and open when he wants to even though they are supposed to be open 24/7. Doesn’t make sense to me but I don’t think that’s right or...

I would not recommend this restaurant in a thousand years. I just got back from the drive thru and I ordered jalapeno poppers and spicy chicken strips and some other things. I just checked my order and I got two 7 piece jalapeno poppers, I've tried calling and they're not answering. And I don't want to drive back because it's the middle of the night. They have horrible customer service everyone there was very dismissive and didn't really care the only person that was decent looked like a new guy. I work in customer service myself, I understand all that happens with customers, I'm a manager for a pizza place and I would be very disappointed in my employees if they were like that to a customer. Anyway all I needed were the chicken strips and I didn't get them I spent money on something I didn't even get, I really hope that they learn how to run a business successfully, because they are failing...