McDonald's — Restaurant in Long Beach

While waiting in line there was only 1 car in front of me. When they pulled forward I faintly heard a voice but could not discern what was said so I placed my order which was only an iced coffee. All of a sudden a loud scornful "can you wait a minute" came through the microphone so I waited...and waited then when nobody came back to take my order I pulled up to the drive thru window. There a young lady asked me if my order was the fries of which I said no and asked to speak with the manager. I asked why nobody was available to take my order and saw a group of workers in the background standing around. They called whom I thought was the lead but she wore the same kind of shirt as the other workers and managers wear different tops. This person seemed upset that I was asking what was going on with her drive thru because once I asked her she was defensive and short with me. Managers are there to ensure a positive customer experience and their store operates smoothly. What I was met with was attitude. At that point I wasn't having anymore of their nonsense or attitude so I requested the phone number to their corporate office. The young lady grudgingly walked away and while she walked away a thin African-American young lady kindly asked me if she could take my order. She was the sweetest and had no attitude...she was trying to make right what was wrong and I sincerely appreciated her effort but I kindly told her no that this store lost my business because of management's attitude. Eventually the supposed manager/lead came back and handed me a piece of paper with a woman's name, no store number and no corporate phone number! WhenI asked her for the store number she started barking out to me so I handed the piece of paper back to her and asked her to write it down. She grudgingly did and handed it back to me and saw that other employees standing around her seemed to be laughing at the situation...like I was the butt of their joke! This time I trusted she did the right thing and wrote the corporate phone number down, manager in charge name and store number and drove away. As I drove a block away I noticed she didn't write the corporate office phone number so I called the store number she wrote. The person who answered said her name was Maria and I asked her if her lead informed her about our drive thru incident. Instead of answering my question she deflected and asked how she could help me. When I asked her again she said nobody told her and when I asked her why her staff was hiding it from her I was hung up on! When I called back and asked what happened a different voice answered the phone saying she was the manager and I could tell it was a different person. When I asked "what was the last question I asked you" she deflected and asked how she could help me. She couldn't answer it and I knew at this point it was a game for them. I don't appreciate being undermined nor being made fun of for a legitimate complaint especially when I buy coffee daily at McDonald's EVERYDAY! I've been to many McDonald's and it is disheartening that my neighborhood McDonald's has this attitude towards its customers. Perhaps the owner and or corporate office needs to reevaluate which employees they trust to run their store. Having worked in a high volume corporate environment for 30 years I understand the great expense involved in acquiring or retaining new or existing customers. Today I just wanted an iced coffee and what was delivered was an arrogant attitude, evasiveness in ownership and deflecting resolution. These are not qualities expected from any level of management including those who pretend to be in charge. Trust McDonald's takes corrective action IMMEDIATELY for your business's sake. Thank you young lady who was the only one in the drive thru who didn't have an attitude and tried to make things right. McDonald's she's the keeper...the others only hurt your brand name and...

Where do I start let's see food is okay it's not the food that I have an issue with it's the poor poor poor service the lack of care and concern for their customers belongings so today I lost my wallet ID cards debit cards a few hundred dollars which was going into the bank to pay bills and rent so I misplaced my wallet or I forgot it I may have dropped it no one knows I went back to McDonalds to try and see if they had found a wallet if so maybe it could be mine and if not maybe we can watch the cameras to see if I picked up my wallet and walked out the door with it well the lady at the front and I apologize and please don't make this about race the African-American lady was just ignoring me I was standing off to her right of her as not to try and interrupt she wouldn't even make eye contact with me so after three customers I just went around and spoke to the gentleman and asked if they had found a wallet they said they had one it wasn't mine though so I said okay are you sure they said yes I said why is it possible I can just watch your cameras they told me that they couldn't access their cameras they couldn't find out anything because the store manager wasn't in so my concern is I run my own store my assistance and coworkers know how to operate the cameras just in case they got to find something out so neither one of these ladies and again African American gave a damn about my wallet Mick coming up missing or misplaced they didn't care so I went home which I live across the street I called there and call the office number and spoke to another young lady and she tried to assure me that there was nothing she could do and that's it what I want I want to watch the cameras if you don't mind she said where you going to have to wait until the store manager comes in and I said how can we contact her and she would have an answer for me well when I called back it seemed like she had just totally forgot and just said all she doesn't come in until tomorrow morning so again lack of care and concern for your customers belongings personal belongings I could have walked up I could have got up and walked away for a quick second and been robbed money in your location and nobody cared so as I read all the other reviews as I and my office and my store are strongly involved in reviews are self as well as great customer service this is a terrible terrible way to run your store I think management needs to put their foot down crack the whip do something because these women have no business being at the front desk........

After speaking with the manager i am Relieved she has takin time on her day off to assure she is gonna do everything she can...

I was asked by cashier if I mind paying for everything al'acarte, because she doesn't know how to make my sausage egg and cheese biscuit a combo. I'm like no get a manager. Mind you (the manager)was the same lady I had to wave down to help take my order when I came in and was waiting for a few minutes to be recognized. The manager told me to wait while she continued to have her conversation with the cook about her weekend plans. Then when I get my order it was wrong, so I ask for them to remake it, but instead they just put a cold piece of cheese on there and gave it back to me. I handed the sandwich back and ask can you melt the cheese please and put extra ice in my orange juice like I requested before. There was another manager that had just came in that helped me instead. I'm beginning to think you can't get any good service at McDonald's anymore. I came from leaving the Long Beach and Alantic location hoping I could get better customer service, but that was not the case. I keep giving this location chance after chance because it's so close, but my husband and I are officially done here! Please understand if people pay with their hard earned money for food, they should get what they order. I think the issue can be with the cooks not understanding customer orders too! This order was a bad example because it was entered in wrong this time....BUT, there's been several times where my order is entered in correctly, but the cooks mess the order up and the cashier hears the brunt of it when it should be the cooks because there not reading the notes. Plus every time I come here I continue to see only the African American workers clean up, take the trash out, stock, while the other employees take orders and talk amongst each other so racially there's...