Max Burger — Restaurant in Longmeadow

So Max Burger has two locations. In Longmeadow MA and in West Hartford, CT. I've gone to both locations through the years and generally have been pleased. Some hiccups but not too bad. About a week ago, I had the Cauliflower Shawarma bowl. It's nice when the menu changes on occasion so we can experience new foods and recipes. Whoever is the one to come up with menu items: these suggestions are for you: The Cauliflower Shawarma bowl was good, okay. Not great. So I thought I'd make a suggestion or two. To begin with the menu says it has crispy chic peas. They are not crispy. The are chewy. Kind of yucky to be honest. Please leave them as regular chic peas or make them crispy! Right now they're in between. This "bowl" is more like a salad and it would be nicer in my opinion if the ingredients were mixed together rather than served separate. The largest complaint I had with this dish were the red onions. Not only were they cut way too large and thick, but there were so many, they over powered everything else! I think I picked about 2800 large thick red onion slices out of the bowl. A few very thin, cut up red onions would be plenty!! I also wonder how you decided on a $17 price point that doesn't include a protein. Please reevaluate the prices on all your dishes. A price of $12, to me, sounds more in line with a bowl of veggies and orzo. That way I can afford to add chicken to it.

Overall we like Max Burger very much but this particular dish could use a little tweaking in the ingredients and in the price. Again, my opinion. Thanks for listening. One more thing I've witnessed: no one really knows the spice level of a dish because it's not added to the menu. Some type of spice level in writing next to menu items could be helpful for the...

I think that Max Burger as a whole ia a great restaurant. However inconsistency will be the death of any great restaurant… They have an Asian Vegetable Salad Bowl on their menu that is fantastic, the very first item that is lited in that salad is KALE. Not baby kale not spinach, not any other green yet other than the first two times I ordered it is served to me with baby kale or spinach, with not a word from the server that there will be a substitution. Baby kale is nothing like kale, which is why I order the salad, for the kale. I will also mention that the presentation with baby kale or spinach totally takes away from the dish as opposed to the presentation with regular kale. If you run out of kale during service then simply mention that there is a substitution when someone orders the salad that’s why you have an 86 button on your computer so the server knows that it is not coming as it is described on the menu. I just called to order the salad with the salmon addition and now I’m not ordering from Max Burger tonight because they are making it with baby kale. So frustrating!!! Change the menu if you’re not going to serve it as it is stated on the menu. My sister and a group of her friends recently went to Max Burger, they all ordered salads and none of them came with the greens that were listed on the menu, she actually made a point to call and tell me because I always have a fit...

Let me just say this is not my first time here, my first time was amazing but this time was far from it!! The waitress totally ignored us almost our whole dinner. We were sat and then asked about drinks about 7 mins later when we couldn't decide she went to another table and took her about 10 mins to come back to us. We then ordered drinks and appetizer, she brought our drinks out, asked for straws got them about 10 mins later when she finally brought the alcoholic beverage, we then were given our appetizer, no silverwear, no napkins! She never came back, i had To call another waitress after our food had came out to clear our appetizer plates and to bring us silverwear and napkins! She was bringing water to other tables and asking how everything was multiple times, but would just pass over our table. This went on plenty of times, she brought us our bill, before clearing anything off and this was the first time we had seen her since we got our food. Took our payment and didn't bring back our receipt for about 12 mins, this was way over the 90 min limit due to our waitress, I would hate to Insinuate that it was because we were minority but were were the only table that wasn't getting attention by this waitress!! Me and My family will never return to this location as the bad taste in our mouth wasn't from The food but from...