Starbucks — Restaurant in Longmont

This is my regular Starbucks and I come 3-4 times a week if not more. I would say over 50% of the time my drink is done incorrectly, even though I order online and only have one customization. This week the issue ( today and earlier in the week) is ordering the iced hazelnut espresso and getting a cinnamon filled Brown sugar shaken espresso instead. Also common is getting a bunch of cold foam when I order “extra (3/4 inch)” vanilla sweet cream… just because my drink has cold foam does not equate sweet cream to cold foam. Just take an extra minute to READ your order. Then if I bring it up in line the worker s argue with me like I don’t know what my drink of 4x a week should look and taste like. I order online specifically to Prevent confusion about my order. Bummed this is my...

The gal who took my order must’ve been different than the one who took payment in the drive through, because I’ve never had poorer customer service in my life. The gal who took my order was friendly and offered advice on what to get. The one who was at the window, on the other hand, was not having a good day - clearly. I pulled up my app and loaded it with $20. I handed her my phone to scan and it beeps then processed. She then goes “looks like you owe your full total.” I then replied with “weird… my app says there is $20 on there; I just reloaded it.” To which she replied, “I don’t really care what your app says. You owe the money.” Well… ok then. Here’s to you, Ms. Starbucks Karen. I hope you find a job you do love and one of which ISN’T in customer...

This might be the worst run Starbucks ever. 9 employees working for me to get one sandwich and one drink took 20 mins. I wasted way too much money coming here because it's close, but the service sucks. Staff is slow, unattentive and lazy with a poor attitude. On average I get a 2 out of 10 service from this place. They prioritize Uber eats orders over people actually in the store waiting in person. Then when asked about the wait I was told Uber order came in 12 mins ago and got done before me, even though I put my order in 20 mins. Last time I come to this...