Shipley Do-Nuts — Restaurant in Longview

Just can't get past it. The BEST kolache in town - 100%. However, management can't seem to negotiate a visa machine deal so you can buy just one kolache if that's all you need. Shipley's requires a $4 minimum on any Visa purchase. That's right...any regular Joe with an IPAD can process a free transaction anywhere. People all over Canton and many brick and mortar businesses in Longview do it but Shipley's, with considerably more volume, just can't manage to get it done. To be fair, there are several do-nut shops around town with $3 and $4 minimums and I have the same view towards their weak managers/owners. For the other guys, it's an instant vote of no confidence and I don't go back. If it were not for the kolaches, I would never go back to Shipley's (i will never go back w/o cash so they will lose some of my business). They probably do not get a massive amount of pushback but really, few people go get cash from an ATM to pickup their do-nut or kalache in the AM and NOBODY wants to buy extra food they don't want or need. Though I do eat there occassionally, I never recommend Shipley's. BTW, Shipley's has at least one location inside a convenience store and since a customer pays at the convenience store register, a minimum is...

After about four recent visits, I can safely conclude that this location no longer makes the original, authentic Shipley's Donuts that I fell in love with as a child. When I first moved here from Houston I was overjoyed to find this location and I bought donuts from there several times and they were great, but now the donuts are just not the same. Every time I go and they're thick and heavy. They are not the light fluffy Donuts with the beautiful, thin, crackled sugar glaze. They are just not good. On one visit last year, I truly believe I was handed a grocery store donut! The workers are very, very kind and prompt, but unfortunately, the donuts are just not Shipley's signature donuts, the ones that set them apart from all other Donuts everywhere. Shipley's simple signature glazed donuts are usually so good that you don't even need sprinkles or anything fancy on top. Also, the kolaches are heavy and thick. Sadly, I will not return to...

We went to Shipley's for donuts on Sunday. It was 11:45am, and the other donut store nearby that I typically go to had already closed.

Shipley's is known for great donuts, so why not?

The floors inside were dry, but so slippery with grease or oil that my son and his buddy were having fun sliding all over the front lobby area. How nasty!

We placed our order. I got an apple fritter, my son got a sprinkle donut, and his friend got a cinnamon twist. When our order was given to us, we had a plain cake donut in place of the sprinkle one. I brought it up to exchange with no issues.

Back at the table, we all noticed that the donuts were cold - almost like they had been chilled. There is not much worse than a cold donut. Yuck!

While we were in the booth with out cold donuts, they boys giggled as a customer almost fell on the slippery floor.

Perhaps if we had gone earlier in the day, our experience would have...