Ay Papa Que Rico — Restaurant in Los Angeles

This review has been adjusted to reflect their lack of punctuality, professionalism, and honesty. Ordering from here at least once a week has become a chore. Their online system, which they say comes on at NOON, always says it's closed, or not working. Simply calling them and telling them to turn on their system, usually resolves that issue. But here lies another issue, trying to get a hold of somebody at this store is a job of its own. They simply won't pick up, or you're placed on what feels like an indefinite hold. Picking up said orders is also laborious. They're never ready even half an hour after they say it would be. When you tell them to cancel the unmade late order, you will still get charged for it because of their complete lack of organization. Order catering for a particular day at a certain time? Be ready to enter the building early to order it again because they will not have it ready, regardless if you've paid or not. This has been an ongoing management (or lack there of) issue at this particular location the whole year of 2024. Food is still fantastic. Props to the hard working personals in the kitchen. Thank you.

This review is for takeout. I've ordered a couple times for takeout due to their early'ish closing times. My first initial order was somewhat ok. I ordered tostones but disappointingly received the sweet plantains instead. The steak and/or chicken empanadas were just ok. The arroz chaufa was tasteless and extremely disappointing. But the chicken...the CHICKEN!!! The juicy chicken was outstanding. Simply the best, without question. It was so good, in fact, that I placed another (larger) order the very next day. To my disbelief, if I thought it was delicious before, the chicken was unbelievably a notch better. Everything somehow was. The regular rice was great. The beans were perfect. The chicken empanadas were so much better, as its reminiscent flavors of home were soul touching to me. The tostones (they got it right this time) were fantastic. I hope for their consistency. And while I truly hate the name of this restaurant, this latest indulgence had me saying Ay...

My mother and I were actually going to eat at another restaurant, but did not see anything on the menu that we liked. The owner was sitting outside of this restaurant and convinced us to come in. Told us that we would not be disappointed and boy was he right!!! I personally do not eat chicken, but the owner provided my mother a sample piece and she said that it was flavorful, moist and juicy. I ordered the grilled salmon combo and my mother ordered the white fish (bass) combo. We both had the yellow rice and grilled asparagus. OMG!!!! The owner was right! The fish was also flavorful, moist and juicy. The asparagus was grilled to perfection. The cook came to our table to ask us how was it, and hands down IT WAS SOOOOO GOOD. I even ordered my husband a combo plate to go and we bought some mini tarts. What a great surprise and treat. I will be...

I've been a loyal customer, eating here four times a week and ordering takeout three times a week. The chicken is consistently good — that’s what’s kept me coming back. However, the service has gone downhill. It often takes 20–30 minutes just to be acknowledged or have your order taken. One young lady, who seems around 18 years old, is especially rude and clearly lacks customer service experience. Asking for extra hot sauce during takeout is treated like a crime — they make you feel like you're stealing. On the bright side, Gloria is always kind and serves with a smile. She's the one bright spot in an otherwise disappointing customer experience. Unfortunately, due to the way customers are treated, I’m now looking for a new...