Las Guanaquitas — Restaurant in Los Angeles

I've been here twice with my husband the first time my food took a bit long but it was delicious so I decided to go back to get the chilaquiles (what I had got the first time). The second experience was horrible when we got there there were only 3 other people there and two came after us. Apart from them getting helped first my food was cold so I waited about 10 min to get service finally asked them to please heat my food up I waited 15 min more.... no food. My husband had finished his meal so I told him let's just go the lady in the front charged us both plates of food (keep in mind I still haven't received my food and I had only taken a bite). When I asked her why she was charging me both plates and if I could please get my money back because my food STILL wasn't ready she got upset and said it was my fault for ordering something I didn't...

If I can give it no stars I would... it's funny how I see positive feedback and I truly do not understand why.... The staff are not attentive, I walked in and not even a "hello I'll be right with you"... nor "seat your self" I waited until I had to asked them 3 times for a staff to even acknowledge me, I would understand if it was busy but it was not.... I do not recommend this location the food we order was beyond greasy especially the burrito.... and it's not inexpensive the price was a bit high for what was served .... very disappointed and dissatisfied do not waste...

The food itself was decent — well-prepared and flavorful — but the service left a lot to be desired. From the moment we arrived, the servers seemed uninterested and unwelcoming. Throughout our meal, no one checked in to see if we needed anything or how our food was. On top of that, our plates were taken without even asking if we were finished, which felt both rushed and disrespectful. It’s disappointing because the kitchen clearly puts effort into the food, but the front-of-house staff made the overall experience uncomfortable. Sadly, I won’t be in a...