M'Dears Bakery & Bistro — Restaurant in Los Angeles

TO THE OWNER OF THIS BUSINESS…

The food here at M’Dears is something I’ve heard is a must try when in LA and was excited to visit. Upon my visit, however, a decrepit level of customer service was experienced by myself and company that completely turned us off and left.

To begin, there was staff working in the front entrance but we were not acknowledged at all upon entrance. After a few minutes, I made an attempt to try to get the attention of said staff but their back was turned to us and was not approachable. However, a second staff member gave from what looked like the back and immediately greeted us cordially (which I definitely appreciated). However, when inquires were made about dine in, she explained to me that

The outdoor patios were not available although there was a gentleman at the time sitting outside enjoying what looked like a very tasty meal.

The back section was closed for seating at the time, leaving only the front section where just about every seating booth was occupied.

At this point, the first staff member whom I tried to talk to upon entrance chimed in a few words, either confirming what was said by the other but in a distasteful way. At this point, I was flabbergasted at the amount of disrespect I had endured in a span of 5 mins and proceeded to leave instead of reciprocating the said level of disrespect back. I say all this to say a few things in conclusion:

Your food looked amazing and would still like an opportunity to try it

Your employees should undergo a new training of customer service because what I experienced was definitely not it

Clarify the dine in options with proper signage to new patrons so that there is no confusion between who is allowed to dine outside and who isn’t

There is no real point of having 5 star quality food for people to eat if you cannot have the equal level of customer service available to match it - no one wants to feel invisiable or ignored at a patron in a dining establishment

I hope you heed my suggestions so that your restaurant can continue to be received at a must dine experience in one of this country’s biggest urban regions. Thanks for reading and have...

Today Jan 29, 2020 I call M’Dears, the phone rang twice and hung up. I called back two more times, same thing. On my forth and final attempt, a young man answered normally and took my order. I asked how long, he told me 15 min. I showed up in 20 min to make sure my order was going to be ready so I could be in and out as I have low blood sugar and need to eat at a certain time and I knew I was close to my time but had a taste for something different and have only been here in years past and try to go out of my way to patronize my community and people. Well after waiting more than 20 min once I arrived; 45 min after I ordered and paying $24 for lunch I was not happy with, I decided to write a review. The portions are large but that’s about it. My potato salad was very salty (but I am sensitive to the taste of it). I receive no pickles at all when I requested extra pickles and a not enough salad dressing for my large salad even tho I asked for a side salad. While I was waiting, I had the misfortune of watching orders going out and being returned, no silverware on the table before the food arrives, toast coming out wayyyy after the food and listened to two phone ordered that were wrong and the people called back to complain and with shrugged shoulders from 3 employees that were discussing it and with a, i heard it in my head type of response, while they know I’m sitting there and can see and hear them. I was very displeased. I should have looked in my bag that was sitting on the counter for a while before they decided to give it to me and that I would have asked for if I knew it was mine, but I was so eager to get out of there at that point I wasn’t even thinking clearly since my sugar was dangerously low at that point, maybe I would have noticed the items missing, ooh my bad. 🤗 I’m sure it’s known I will not be returning for the overpriced salty food topped off by bad service. I rather go across the street to the fast food place. At least they get my order right and in a...

I give it three stars. I would give it 5 because some of the servers are AWESOME (like Carollee and CeCe, they are very attentive with warm personalities) and the food is pretty decent. I usually get the same two things, egg white veggie omelet for breakfast or the salmon salad for lunch. -- BUT, there are some servers that work there (are they the owners???) that have HORRIBLE manners and NO CUSTOMER SERVICE SKILLS whatsoever. I brought my friend by recently for a late lunch. I raved about the place. We waited several minutes to even be acknowledged. She was making coffee, putting things away, futzing around behind the counter before we finally got our menus and then we sat for another several minutes before the server came back very nonchalantly and asked what we wanted. Salmon Salad we said. WE AIN'T GOT NO SALMON today with the driest voice i ever heard. We were so taken back, we left. He looked at me and said, don't ever take me there again. I was disappointed because i wanted him to experience a good meal. I mean, i have seen these waitresses before and i noticed how rude they were to be in food service, but they never waited on me so i didn't think anything of it. Mind you, she was the only waitress that i could see on staff, but there was also only 1 other person in the restaurant at the time we went. I say try it, but beware!!!! the not-so-cool-make-you-wanna-leave waitress just may serve you. ...