Manuel's Burgers — Restaurant in Los Angeles

HORRIBLE CUSTOMER SERVICE. This place looks so promising, so tonight since my car is on the fritz I decided Id order for delivery .Not only did it take the ratchet female, who most likely didnt graduate highschool considering she could barely string a sentence together in coherent English, take ten minutes to get me off hold, but she also had an attitude while doing so as if IM KEEPING her from a more pressing matter....AT WORK. I was hungry so I excused her behavior as just being a retarded casualty of the ghetto neighborhood we happen to reside in so after (begrudgingly) placing my order I was told it'd be 30-45 min and then was abruptly hung up on without even being told my total. I placed my order at 7:10 pm and I recieve a phone call at 8:02 , same illiterate naca, letting me know (still with an attitude) that they dont deliver to my address (which is 7 min away according to maps). Now its been close to an hour , im hungry and wondering why it took this estupida that long to let me know this . When asked why she became defensive and said something to the effect of "well mam im the one that took your order and i wasnt sure so if you want your order itll be 4 dollars more" (mind you still with this rathet accent very similar to that of the dumb broads that take their gang banger boyfriends to Maury to find out who fathered their ugly offspring) before placing me on hold AGAIN, and then flatout hanging up on me. So, whoever was working the phones on 3/7/18 at 7pm at this otherwise OK establishmemt, you can thank your lucky stars this transaction didnt take place in person my dear because you need some lessons in appropriate customer service. Youd think for the simple inconvenience of waiting a whole damn hour to notify me of their delivery radius they'd not only wave the 4 dollars but theyd atleast be somewhat apologetic. If you guys insist on having somebody working your phones then the least you can do for your customers is assure its somebody with some common sense and perhaps some tact, who doesnt sound like she was raised in the juvenile...

If possible I would rate it 0 stars, on 1 of my stops me and a young woman were waiting to place an order and a cashier was chewing gum cleaning the trays just staring at us, when the woman placed her order the cashier was still cleaning trays didn't punch it in, charged the women , when she asked to verify the order the cashier responded with attitude, so she gave her a bill and the cashier snatched it, the young lady told her why was she so rude since she placed her order , she told her" You dont snatch things from anyone" the cashier literally threw her her bill back, turned around and told the other cashier "i'm not taking her order" the other fat cashier laughed and said "hahaha why , what happened" instead of taking the order continue to take care of the drive through so the lady asked her are you not taking my order now ? when she said no, the woman grabbed 4 sodas that where in a cup holder and literally through them and DID NOT MISS and the cashiers back, I'm not up for this scene but I was there to witness and say cashier got what she deserved, she was yelling cursing as the woman walked out saying that if she wasn't working she would F* her up, I walked right out with the woman and went to Burger Palace that's down the street, !!! Who ever that girl was she was beautiful! I wish I knew who she was , would of took her with me to Burger...

I went to pick up a chicken salad today 1/6/17 and I got home to realize they forgot to include my pitta bread. I called back to speak to the manager and a Manuel picks up the phone and states he is the manager . I inform him that someone forgot to include my pitta bread. I tell him since I am home that next time that I swing by for a different order they can give me my pitta bread or something else. He tells me that I have to drive to the hamburger place today (in a rude manner) if I want my pitta bread or else he is not responsible because I should have checked my bag. I tell him that his request is insulting as I am home eating and drove 25 miles to get this food. At this point I am upset because I am thinking do they purposely forget to include condiments such as pitta bread, ketchup for hamburger, and toast for breakfast just to cut down on the cost of things. I am very disappointed as I do like the food, but I don't think I will be driving that far anymore. I am even more upset at the manager because of his rudeness, do they think that I would call in if they have gave me all my order right . This absolutely is not right!!!!! To the owner of this establishment ----please take action!!!! as your Rude manager will drive more customers away. He has no...