Marie et Cie. — Restaurant in Los Angeles

Writing this is a real disappointment. I’ve been coming here for three years. Their service had always been questionable and exceptionally slow, but they were close and had a family feel. Last week I went in with my fiancée and they messed up every order and were apathetic to fixing it.

We ordered two iced vanilla lattes, one with almond milk one without. We received two identical lattes. We also order two steak and egg burritos, one with potatoes and one with salad. Both were salad.

Overall, these are minor issues that we could easily overlook. We took the food to go so we did not see the issue until we got home. The man that took our order was disconnected and not paying attention from the start.

Upon seeing the mistake, we called for a refund on the salad. We wanted to give them the opportunity to fix their mistake.

Instead they were dismissive and insisted they could do nothing except give me potatoes the next time we came in.

I tried explaining it’s not my job to come back to fix their mistake. Don’t give me an errand. I paid you. You messed it up.

I asked to speak to the manager and they claimed they had left for the day. I asked the name of who I was speaking to so I could tell the manager who took our order and was so disrespectful over the phone and they mentally imploded. They proceeded to forget their name, pretend not to hear me, and then hang up.

I called the next day and a woman insisted the manager would call me when they got in next. It’s been three days and no call.

There are hundreds of incredible mom and pop spots here in LA, don’t waste time with the ones who don’t care, and feel entitled to your business and money.

Awful experience....

Had driven by this place many times but never had the opportunity to stop so when I had a breakfast meeting I ordered for delivery 30 minutes before the meeting started for about $50 worth of food and drinks. The delivery time was approaching and still no update on the order being picked up, on the way, and no call or text about issues with the order. Just before the meeting started still the food and drinks had not arrived so I called to check on the status but there was no answer. After my meeting I called again since I was looking forward to the meal and supporting a local place with hopes of visiting in person. No answer that time either. Later in the day I received a text that the order was completed, which was a surprise since I had not received anything or been contacted. When I requested a refund for the food not delivered, the payment/delivery company was told that the food had been delivered (over 4 hours later and not to me?) and was satisfactory. Neither of those statements is true. After attempting to reach a resolution I regret that I have to write this review instead of the review of the food that seems like it would have been delicious based on other reviews and the menu...

IF YOU EAT KOSHER OR HALAL, BEWARE; HERE'S WHY: I ordered eggs benedict and specifically asked to replace Canadian bacon with turkey bacon, which they didn't do so I took it back and instead of making it new, they just swapped out the Canadian bacon with turkey bacon. Here's why this is a problem: if someone asks to replace a pork product with a non-pork product, you have to assume it is because they eat kosher or halal. When you place pork on bread, you CANNOT REUSE THAT BREAD AS IT IS COVERED IN PORK OIL. So this is pretty horrifying and disgusting to do.

Further, the English muffin was BURNT. And I had to ask for extra hollandaise sauce and they looked at me weird, but they put literally nothing on there, maybe a teaspoon per. So the best part of what is ALWAYS MY FAVORITE BREAKFAST (eggs benedict) was the FRUIT.

I will be sharing this with all my kosher and halal eating friends, and will never return, because a place in Los Angeles that has no respect for people who eat kosher doesn't deserve the service (in LA, where there are a LOT of Jews, there is no excuse for this). Very disappointed to experience this at a place that looks lovely and has a...