MidiCi The Neapolitan Pizza Company — Restaurant in Los Angeles

My partner and I were displaced from the Palisades Fire, and we were looking for a place to grab a good pizza to eat our feelings away.

The moment we walked up, we were greeted by grand, majestic doors that gave way to an incredible view of 6 welcoming and professional chefs baking hand-made pizzas - popping them into a special pizza fire-oven. I definitely said, "wow!"

I will admit our experience from that point wasn't perfect, but the way we were treated and the way the staff handled the issues was perfection.

First off, there's no hand menus to glance through. The menu is up at the register, where you have to stand and peruse what you want whilst the line builds up behind you, pressuring you to order something fast - even if you're unsure of what you want. They serve gourmet pizzas, salads, and a few dessert selections, as well as alcoholic beverages (which is on a separate menu away from the register).

After ordering, you pay for it then and there, you go find your table, and they give you a number for the waiters to bring the food to you. We decided to sit next to (I know...) a warm fire - because it was a cold night. We received our beverages and our salads right away, which were delicious, fresh, and filling.

After that? A LOT of mix-ups. The waiter brought my partner "her pizza", and although she ordered it gluten-free, it didn't look like it. I told my partner we should double check before she ate any of it, but she was too hungry to wait (I guess) and she ate pretty much the entire pizza before they brought out anything else for me. Eventually, I went up to the counter to investigate the whereabouts of MY pizza. I found my ticket, sitting on the counter and noticed that my salad, her wine, and my pizza had been marked as delivered, but her Gluten-Free pizza wasn't.

One of the chefs asked if I needed help, and I told her that my pizza had never been delivered, and yet it was marked as so, and that my partner received A pizza, but it didn't look like the gluten-free pizza was marked off. She immediately took my ticket and asked the head-chef about the pizzas, and he was a bit agitated, telling her he definitely made those pizzas, so all 3 of us found the waiter and asked him about the mix-up. He apologized profusely, and we determined that he had brought my pizza to the table next to us, who had a similar order.

Soon, that table came up to complain about their order being wrong (AFTER they ate MY pizza), and so the waiter took responsibility, apologized, and the whole team said they would make me a new pizza and have it out right away. I sat back at my table and asked the table next to us if my pizza was good or not, the kids laughed and said it was delicious.

Within 10 mins, the waiter came to my table with a pizza, and he said, "he's your Gluten-free vegetable pizza". My jaw dropped, and my partner as well. We communicated with the waiter that the Gluten-free pizza he brought was my partner's... and so the pizza he brought for her before, the one she ate in its entirety, was NOT Gluten-free. We panicked for a second, but luckily my partner is not celiac, and the waiter apologized profusely and reassured us that the wheat is imported from Italy, and so her wheat allergy might not be as bad as the chemically sprayed American wheat. He left the pizza with her for free, and the kitchen, again, made me MY pizza and added a free nutella and fresh berry calzone dessert for free.

The kitchen felt awful for us, and we were concerned, but after a couple days - the reality is they handled everything SO well and were SO professional.

The food was DELICIOUS, the service was top-notch despite the hiccups, and the atmosphere of the place was great! They even had a cool area for you to get your own appetizer plates with oils and seasonings if you wanted to get fancy. My only critique would be to make the menu more accessible, and to possibly get some honey for the crusts :). Otherwise, I'd highly recommend this place; best part is - my partner didn't even get sick from the wheat! ...

Alright, buckle up, pizza lovers! Let me tell you about my recent rollercoaster ride at MidiCi The Neapolitan Pizza.

Picture this: You walk into the restaurant, greeted by the smell of freshly baked dough and the promise of cheesy goodness. Your excitement levels skyrocket as you eagerly anticipate sinking your teeth into a slice of Neapolitan perfection. But wait, hold onto your pepperoni, folks, because here comes the plot twist!

First off, the service was about as fast as a sloth on a lazy Sunday afternoon. We practically had to send out a search party for our waiter, who seemed to have vanished into thin air. When he finally graced us with his presence, it was like he was doing us a favor by taking our order. Um, last time I checked, tipping is for good service, buddy! 💸

Now, onto the main event: the pizza. Or should I say, the disappointment on a plate. The crust was as chewy as a rubber band, and the toppings were about as fresh as last week's leftovers. I swear, I've had better pizza from a vending machine. And don't even get me started on the price! It's like they thought they were serving up slices made of gold or something. Newsflash, MidiCi: your pizza ain't worth its weight in gold.

To add insult to injury, the ambiance was about as lively as a funeral procession. I mean, come on, where's the pizza party atmosphere? I felt like I was eating in a library, not a pizzeria! And don't even get me started on the music selection. Smooth jazz? Seriously? I'd rather listen to nails on a chalkboard.

In conclusion, MidiCi The Neapolitan Pizza was a colossal letdown. If you're looking for a pizza experience that's more flop than flavor, then by all means, be my guest. But if you value your taste buds and your sanity, do yourself a favor and steer clear of this pizza purgatory.

Bon appétit? More like...

Was greeted by Adam, an extremely friendly and outgoing person who gave us menus, told us the ins and outs, etc.

The line was long due to popularity but moved pretty quickly, although it was out the door we probably only waited 6 or 7 minutes. I was there with two others, we each ordered a pizza. We were informed shortly after ordering and paying that two of the pizzas were going to need to be remade due to holes in the pizza.

I explained that it didn't bother me and would rather it not go to waste, I was reassured someone would eat it. They were extremely apologetic and seemed more stressed and concerned about it than we were, we only had to wait a minute or two extra, we were approached by at least 3 people making sure that we were satisfied with them fixing the order how they did.

The pizza itself is great, the tomato sauce they use is very fresh tasting, and it seems as if they use a real good quality brand of tomato as it wasn't necessary to mask their flavor with tons of spices and garlic. The crust and toppings were also excellent.

We were approached by two people who I assume were managers, both of whom were extremely apologetic and willing to give us free food or comp it or what have you. Instead of taking advantage with a big desert thing like they offered I settled on two bowls of gelato for my friend and fiancee.

One thing that stood out in particular was how friendly yet efficient everyone seemed to be. The two management type guys (I'd guess GM and Front of House) were both making food, busing tables and picking up empty glasses, it was very cool to see them hustle as it was clear they were used to rolling up their sleeves a bit to make things happen when slammed. I only wish there was one in Orange County so that I can visit more often, this place really...