New India Palace — Restaurant in Los Angeles

I rarely leave 5-star reviews, but this Indian restaurant truly deserves a 6-star rating for the exceptional quality of its food! My family and I have been regulars here for both the lunch buffet and dinner, and every visit has been nothing short of fantastic.

Our family is notoriously picky when it comes to food—we all have different tastes and preferences—but this place manages to impress every single one of us. Their lunch buffet is particularly noteworthy, offering a wide variety of fresh dishes, including an impressive selection of vegetarian options. Everything is cooked to perfection, and the flavors are authentic and rich.

One sign of a great Indian restaurant is seeing ethnic Indians dining there, and this spot is always filled with locals enjoying the food, which speaks volumes about its authenticity. The restaurant is a small, family-run business, operated by two incredibly hardworking sisters who take pride in what they do.

I’ve tried nearly every dish on their menu, and I can honestly say that everything tastes amazing. For meat lovers, they offer delicious tandoori chicken and tender lamb dishes that are packed with flavor. Vegetarians and carnivores alike will find plenty to love here.

While the atmosphere might only rate a 3 out of 5—it’s simple and unpretentious—we come here for the food, and it never disappoints. The service is quick and attentive, with the two sisters frequently checking in to ensure everything is to your liking. They go out of their way to make sure you have what you need—in my case, hot spicy peppers and fresh naan bread.

If you’re looking for an authentic, family-run Indian restaurant with incredible food, friendly service, and fair prices, this is the place. Don’t...

This review is only concerning their take-out and customer service standards in that aspect.

I only order takeout from here (4 times in the past few months) and there's always something going wrong. Either they haven't started the order (didn't get a notification..so they say), something is missing or some other admin error.

This last time (12/19/23) I placed an order at 3pm on their website. About $70 worth of food. I arrived to pick up at around 3:30pm. The store was dark. No lights. I notice their sign saying that they are closed between 3pm and 5pm. Website did not say it nor did it deny me from completing an order. I walked around to another door and it was open. I encountered two employees eating in the dark. I asked if my order was going to be made and they rudely replied with, "NO! WE ARE CLOSED! COME BACK AT 5!". I do not leave nearby and ordered because the my family was waiting on their late lunch. I asked for a Manager to cancel the order. The employee claimed that no one was here and to come back at 5pm. I told him I don't live here and I'm not coming back at 5pm. No help whatsoever. Not even a number to the Manager. The number on their website rang at the restaurant.

Hours later around 7pm, I get a call from a random number saying my order has been sitting for hours and that they will not give a refund. I called back and talked to someone and they refused to refund me for ordering during their 2 hour lunch break.

This was the last straw for this place. The food is good but their service just...

Ok.... first time trying this place. Food quality was fine. We ordered online for pickup but being inside the establishment, it's not the most pleasant. Very cold and just little personality. ONLINE ORDERING.... maybe it was just me, but we ordered online via the restaurant website through Google maps, at 320 for pick-up, asap (up to 30mins). Pull up at 4, the door opens (the sign on the door flashed "open") and there is zero awareness of the order placed. The gentlemen didn't understand/speak English well so that didn't help, but it was then made clear that they didn't have my order, and WOULDN'T have my order until 5pm (when they reopened for dinner, since they close at 3p) and that's when their system should accept the online order. So I figured I'd come back at 530... at 510 I call, JUST TO CHECK we're on course, they still had no idea of my online order (mindful I had already paid). The woman asked for my order, said 15min and that was that. We were hoping to be eating early by 4 and at almost 6 we started eating. I'm new to the area, so maybe I'll try them again.... but the food...