Pick Up Stix Fresh Asian Flavors — Restaurant in Los Angeles

Used to go here all the time, love the Thai Basil Shrimp, but after some employee turnover, they suddenly are competing for the "we are tirelessly trying to make sure you never step foot in our restaurant again awards". The Thai Basil shrimp or chicken used to be pretty consistent, but then started this pattern of sometimes its good, sometimes its pretty awful, guess it depends on who does the cooking. The third to the last time I came here my friend and I waited for like 15 minutes after we ordered and no food, mind you it takes all of 45 seconds to stir fry this dish. I walked to the counter and said, "did you all forget me?" The blond haired manager was very nice and apologetic and gave me 2 coupon cards for 2 free meals, but when we got the food, lack of noodles and very oily. The second to last time I came here with one of the coupon cards, and again, like 15 minutes to get the food, lack of noodles and really oily. Today I said to myself, going back with the last coupon, I'll just order something else. So I get in line behind 1, I repeat, one customer who is ordering. I am standing behind this guy for 5 minutes, then I say, excuse me, but could I please order? They have 3 cashiers. The girl at the cash register says, excuse me, I'm the cashier today". But the rest of the employees, including the manager are well aware your like waiting forever, but don't seem to care. And you know why they don't care? Because their entire focus at that store is on the post mates and uber eats customers. In all 3 cases theres hardly anybody in the dining room, but they are working away filling orders and putting them in to go plastic bags. So thats their deal: screw the in store customer, if they don't like it they can go somewhere else. So if you go to this store you can count on a guaranteed long wait for not so good food. The entire crew at this store should go to Habit Burger and just watch the show, those people get it when it comes to great customer...

dec 18 2017 - I was in the area & decided to buy some for dinner. My choice chicken pad thai & 2 pieces of egg rolls. What an insult to a customer to be given egg rolls drench in oil & the wrappers were already torn apart, worst it smelled rotten. I called their store to tell them not to sell egg rolls that are 1 month old. I had my order to go & when I reached home I was taken aback to see the paper bag wet with oil. Panda Express never sell a month old food. The chicken pad thai had whole peanuts on top & not even chopped. This location should be closed. Their tables are all empty & it is peak hour for dinner. what shame on this Pick up stix,. I did not demand for refund coz i did not ask for my receipt. Besides not worth driving. It is just dissappointing . Next year this branch will be closed. There are no customers so their food inventory must not be fresh. Shame on you Pick up stix. Customers pay your price and do not bargain, do sell...

Edit: went there today. Beef quality is horrible, horrendous actually compared to the original house special beef. The beef is way to hard and chewy compared to the old house special beef. Plastic containers are still used which again decreases the portion size compared to the box. Also probably not recycled plastic. I emphasizd for extra house sauce but given dry beef instead. I would like a refund on today's food 1/28/23.

I love pick up Stix! The staff are very professional/nice and the place is clean. My issue is with the current packaging which significantly lowers the portion size of food compared to the original box packing. Also something has changed in the way house special beef is cooked it's certainly not like the original house special beef that I used love and enjoy. The hot sauce given now is only Sriracha and not the sambal oelek hot sauce that came in a little...