Sansai Japanese Grill — Restaurant in Los Angeles

Needless to say, I will never return to this Sansai. I placed an order for the curry chicken plate with rice, miso soup, and a veggie skewer along with an order of potstickers online for takeout through Grubhub. I allowed 30 minutes, per their recommendation. When I arrived at Sansai and went to the pickup counter, the woman looked at me with confusion and irritation when I told her the name on the order. The first red flag.

It took her a minute, but she finally went and checked the items waiting for pickup and brought mine over. The receipt looked correct with the right items listed, so I signed and took it to a table. Upon opening the bag, I did not find my order. Instead, it was someone else's steak with salad. None of my items were present. I brought it back to the counter, thinking it was a simple mistake, that they would take this to the rightful owner and bring mine over. Instead, the same woman took the receipt I signed and read the items listed. Again, none of which was in the bag.

She finally took it back and, instead of getting my food, took the receipt to the chef and, from what I gathered, asked her to make my plate. I say, "from what I gathered," because at no point did anyone tell me what was happening. I then stood at the counter for another minute, being ignored, until I finally asked the woman how long it would take. 10 minutes, she tells me.

I am an hourly employee. My lunches are only thirty minutes and, by this time, I had wasted 8 of those precious minutes. I asked her to cancel my order so I could leave. Instead, another employee walks up with an annoyed expression on his face to ask what's going on. I told him I would need my lunch in about 2 minutes, otherwise I didn't have time and would have to leave. He tells me, sure, it'll be ready in two minutes, directly contradicting the previous employee. There was no way I could trust anything these two told me, so I left. Luckily, grub hub cancelled my order and refunded my money without issue and without delay.

The employees at this Sansai are both incompetent and disorganized, a dangerous combination in this day and age. You may wonder why this review is so long at this point, considering that my order was only $17. But that's an entire hour's wages which almost disappeared due to the incompetence of a fake Japanese restaurant.

Thankfully, there's a subway...

If you’re looking for an authentic Japanese dining experience, Sansai is a must-visit! From the moment you walk in, you’re greeted with warm hospitality and an ambiance that feels like a slice of Japan. The minimalist decor, soft lighting, and subtle Japanese art set the perfect mood.

The menu at Sansai is a showcase of Japanese culinary mastery. Whether you’re a fan of sushi, ramen, or traditional izakaya dishes, there’s something for everyone. The sushi here is exceptional, with fish so fresh it practically melts in your mouth. I highly recommend trying the chef’s choice sashimi platter—each piece is beautifully presented and brimming with flavor.

Beyond the sushi, the Steak-Plate is my favorite, cooked to perfection without a hint of oiliness. And the ramen, with its rich, umami-packed broth and tender noodles, is the perfect comfort food, especially on a chilly day.

Service at Sansai is another highlight. The staff is attentive, knowledgeable, and eager to make recommendations if you’re unsure about what to try. They go out of their way to ensure you have an enjoyable dining experience.

Whether you're there for a special occasion or just craving some quality Japanese food, Sansai delivers on all fronts. It’s the kind of place where the passion for authentic Japanese cuisine truly shines. Highly...

Clean, clean, clean this place sparkles, which cleanliness is a top priority for me when eating at restaurants. Nice updated interior with good lighting, you don’t feel like your eating in a cave. The food is consistently very good here, the salads always look freshly made. I’ve had their salmon combo plate, tempura plate, Udon soups, California roll, spicy tuna roll, and have tried all their salads. All dishes tasted very good. I recently had their pokey bowl and loved it. The portion was large and came with both salmon and tuna, crab salad, sliced cucumbers and rice with a sprinkle of seaweed. I’ve had many pokey bowls at other fast food eateries, but I would have to say this was my favorite. A friend and I sat here catching up for over 2 hours and we never felt rushed out or felt we annoyed them by taking up a booth for so long. We felt very...