Subway — Restaurant in Los Angeles

Burnt sandwich 2x! Bad customer service.

Having gotten my Egg and Cheese Breakfast Sandwich badly burnt in the toaster oven not once, but twice (different visits), I strongly urge you not to order this particular sandwich at this shop. They cannot make it without burning it. In fact, they will tell you themselves that it's how it's supposed to be!

Full back story: My go-to Subway sandwich is the Egg and Cheese Breakfast Sandwich . I've approximately ordered it over 50 times at over 30 different locations across the country. I always get the whole egg (not just egg white) and the American cheese on a 6" Italian herbs and cheese bread. I get toasted with the same veggies every time and the same Southwest Chipotle sauce. You might call me boring, but at least I order efficiently, knowing what I want.

So, I came in to this particular location and ordered my standard sandwich. They asked if I wanted it toasted, to which I replied yes. Then, as they asked me what veggies I wanted on it, I noticed the bread was quite badly burnt and so was the cheese (crusty black cheese, yum!). I pointed out that the sandwich looked pretty burnt and asked if they would be so kind to make me another one.

The man behind the counter quickly told me that it was not burnt (while touching the blackened edges to demonstrate, which backfired as the edges turned into a black dust that fell off and landed on the sandwich paper/liner). I didn't get a chance to say anything else, before the same guy went on explain to me that he did it right when toasting the sandwich - he showed me the presents on the oven and how they're digitally labelled for each sandwich type. He said he used the egg and cheese one and it always comes out like that. I told him I've had this exact sandwich many times before in many different places and never once has it been served to me even the tiniest bit burnt.

I told him I'd like to have another one made, but he then told me it would turn out just the same (burnt, that is, even though he didn't want to use that word, since he claimed that was not the case). I asked if he could just open the oven door a bit before the timer dings and just take the sandwich out before it gets burnt. He was clearly bothered by my persistence and I didn't like the situation either, but no way would I commit to eating a seriously scorched sandwich, I knew I would not get past the flavor of black-burnt bread and cheese and it would have made everything else on that sandwich taste bad too, not to mention that it's not very healthy to eat burnt foods in the first place.

Anyway, the second try turned out quite a bit better. The sandwich was still technically burnt, but nowhere near a black dust, and so I decided that I could deal with that. So far, so good, the guy seemed relieved and I was thinking that of course they'll change the setting now that it's been determined that it clearly was set to the wrong time for this particular sandwich.

Fast forward to a week later. I'm back with a co-worker this time. I order my usual thing and the exact same thing happens! It's my bad that I forgot how bad my previous experience really was and that I didn't suggest we'd go somewhere else for lunch, but here we are and I have to make the best of it.

The same person is making my sandwich and he doesn't seem to remember me or the fact that this exact thing went down just a week ago. He tells me the exact same story about him using the right setting and that's just how they're supposed to be. After he makes another one, which is only about 30% as burnt as the first one, but still clearly not right, I promise myself not to ever come back to this Subway location.

The fact that it didn't occur to this guy either of these times that serving someone a clearly badly burnt sandwich is a bad and rude thing to do in the first place, but the fact that he should have to be told that it's burnt and then defend that it's right...

This Subway is down the street from my job, the closest Subway to my house opens at 8 am. So I decided to google the hours for this specific Subway and it says 7 am I get there at 7:20 and it’s closed, the girl clearly sees me but keeps looking down. I knock a couple of times and she finally looks up. She did the sign with her thumb to her neck that it was not open. I look at the door that has the hours that clearly say 7:00 am and point to the hours and show her with my fingers that it says 7:00 she just shakes her head and completely ignores me it is 7:22 at this point. I too, have a job and although I might be 1-2 minutes (rarely) late never this late specially when I would have to open a school (since that is where i work) but in her case its the restaurant, then be extremely unprofessional. She clearly had just gotten there and was nowhere near opening. People like me, rely on google to know business opening times. When I get there and it is way later than the “open hours” it is very deceiving and...

If I could give 0 stars I would. The short woman working 4/3/25 was incredibly rude and has horrible customer service. She laughed at my husband’s face when he asked for his items and she didn’t give him double the cheese and meat that was supposed to be on his sandwich. When he asked she said she did but we can see the sandwich being made - it was done poorly and she didn’t put the right amount. Sad that the owner keeps hiring individuals who are rude and don’t care about her business. We frequent here but won’t be coming back solely because of this employee. We’ll take our money where it’s appreciated more. Do better. At the end of the day, you’re in a field that interacts with customers. If you can’t do it, then get another job. Nobody forced you...