Wow Tamales by Tamales House - Reseda — Restaurant in Los Angeles

Yesterday while purchasing tamales, an individual was complaining and asking for a refund after he found a cockroach in his food.

This specific customer did seem a little questionable but, regardless of his accusations or not… if he complained and asked for his money back, the restaurant should have willingly obliged. Instead, the workers sat there arguing with him and even made him speak to the manager over the phone to which I could hear the manage also debating with the customer. You see, this a major problem with Hispanic/Latino restaurants… I myself being from Ecuador, while present and seeing this customers interaction, I told the workers that, I wasn’t necessarily defending the customer but, whether or not in fact the cockroach originated from the restaurant or was brought in by the individuals, as simple as it is, if a customer complains they should receive their full refund, without having to argue for it. This is a common issue that I have witnessed in Hispanic restaurants where they may have been guilty of a wrong doing and then instead of being professional and having good customer service , they feel insulted, argue with the customer and overall make themselves look bad. I told the workers this very same thing and they also were very rude in their response to me and made me question whether or not I would continue with my order. The obvious thing here being that the customer was complaint about a cockroach in his food.

But giving the restaurant the benefit of the doubt and trying to show good faith and support the spot, I placed an order of 6 tamales…

I ate 2 tamales and noticed my stomach was churning a few hours later. Currently I write this review as I sit on the toilet having a not so pleasant experience. Sad to say, the tamales were actually not as good as they once were and now I’m questioning if I have gotten food poisoning and as to whether the establishment is sanitary. I’m not exaggerating any of this.

It’s sad to see Hispanic/Latin places with good food not excellent and ruin themselves due to ignorance and poor service. The ladies at the counter were all arguing with the gentleman and denying that their establishment had roaches or was dirty. Whether this is true will have to be proven once I inform the health department and I will be asking the establishment for a full refund or calling my credit card to reverse the charge. Horrible experience and after trying to kindly tell the workers that they shouldn’t argue and refund the other customer. I will...

This place used to serve amazing tamales, as I remember. They also had amazing customer service and warm cafe de hoya.

We now drive from far to come to this place, the times we've been here lately I've seen a lot of change, of course, like every place has changed but here, some changes are a bit negative for such a great place this was. I came to buy a dozen tamales today, they go from $4.50 to $5 for each tamale, they used to have a deal where if you bought them frozen/cold they would be cheaper, of course, they don't have that anymore. Customer service is okay. Some of the ladies are nice, like today, but some seem upset by just being there, which I don't understand, how are the customers at fault for that? Their customer service could get better. They used to give you enough salsa for your order of a dozen or more. Now they give you two small cups of salsa for 12 tamales and make it an issue if you ask for more. Just for context, you get 1 cup of salsa for an order of 3 tamales, you get 2 of those cups for 12 tamales. The tamales are on the bigger side, but I realized their fillings are less, and it's way more masa than whatever filling the tamale has, less meat less salsa, less cheese, etc. The inside of the place is cute but small and little seating. The tamales are flavorful, but unfortunately, that doesn't make it up to keep coming back to the same issues, especially driving from far away just because that was "our" place...

Tamale House is known for their tamales, and I came across them in a TikTok video someone posted. The food looked good, so I figured why not give it a try? When I got to the restaurant, I ordered a few strawberry tamales and a few chicken tamales. I'd say they're on the pricier side, with each tamale costing around $4 to $5, if I remember correctly. The woman at the register took my order, and I quietly waited for my food so I could take it home and share it with my wife. Once we got home and tried them, I was honestly surprised while the tamales were flavorful, they were mostly masa with very little filling. The masa itself had a chalky texture due to the amount they used. In my opinion, the filling whether it's sweet, chicken, beef, or pork is where most of the flavor comes from, so the small amount included was disappointing. Also, while I was placing my order, the woman packaging the tamales seemed like she was in a bad mood, almost as if I was bothering her just by being there. The ambiance of the restaurant is what you'd expect from an average Mexican eatery. They have plenty of seating and are located in a shopping center with Denny's on Reseda Blvd and Saticoy in the San Fernando Valley. To be honest, I probably won't be coming back. I wasn't impressed by the service, and I didn't enjoy the tamales. I've definitely had better elsewhere these just weren't it. Sadly, I won't...