Honda of Reseda — Local services in Los Angeles

I purchased a car here about 4 months ago. From the very first time I stepped in I’ve had nonstop bad experiences. The first one was when I visited to view the car I was interested in. I test drove the car and that was fine, but when we returned to the location to talk numbers, I felt extremely pressured. The first person I spoke to ran some rough numbers with me and immediately asked what it would take for me to purchase the vehicle that same day despite the fact I told him I was not prepared to make the purchase that day. He left the desk to get some paperwork and that’s when I was confronted by another associate also asking me what it would take for me to make the purchase then and there. After explaining to this 2nd associate that I was not in to make the purchase that day I was confronted by yet another associate asking the exact same question despite already stating twice that I was not prepared to make the purchase. Their attitude upon hearing my response changed instantly which further proved that the meeting was not in the intention of providing good service to a potential client, it was just a deal they wanted to close. I came back that same weekend to purchase the car because I truly wanted it even though I had an uncomfortable experience with the sales staff. Shortly after purchasing the vehicle there were some issues with it that I communicated to the sales associate who made the deal. This associate (who assured me that they would assist me with any issue or questions I may have) has spent the last 4 months telling me he’d give me the information I requested multiple times without actually doing so. I have expressed my growing concern and asked for contact information to a service advisor and the dealership manager since he clearly has no interest in helping me and he told me he would get me the information and continued to stop communicating after. I’ve communicated via text messages to keep record of the attempts I’ve made to try and get information and it is incredible the lack of importance this dealership has demonstrated towards me. I tried calling the service center, was told that there was a long wait to speak to a rep, asked to be called back, and never received the call back. I never expected such poor service from a major dealership. I wish they showed half as much eagerness to assist as they showed to have me buy the car. It was a terrible purchasing experience and a terrible display of customer care that is being demonstrated to this day. I see no other option than to miss work to go in person to try and have someone finally show some interest in helping me. This whole experience has been unpleasant and I can’t believe there is that little care in customer satisfaction. I refuse to believe that the associate I have been in contact with is unable to pass my information on to someone who can actually help me if my inquiries are not in his range of service. I am truly disappointed and discontent with this establishment that I conducted business with. Like I explained to the associate I have been communicating with, I am unable to take phone calls since the dealership’s business hours conflict with my work schedule and I like to keep record of the communication between us. At this point I would be grateful if the staff would do even the bare minimum since they have yet to fulfill any duty their job entails besides getting my signature...

Let me begin by saying the only reason I gave Hamer Honda five stars is because there isn't a ten star rating available! I went to Hamer Honda because I had just landed a new job and when I say new I mean I started my new job earlier in the same week and needed a car because I live in Granada Hills, CA and my job is in Torrance. I saw a used Toyota X-terra (online) that was selling for $4,995 and since I only had $500 cash I thought I would use it as a 10% down payment. So I called them up and spoke with Cody who told me the X-terra was still available. I told him I would be there in an hour. But, I didn't make it there that night and by the time I showed up the X-terra had been sold. But, Cody, asked me if I had time to hang out for a little while to see what he could do for me and told me to go ahead and look around to see what I liked... Which was every car they had in stock! But, none of the cars I saw were in "my price range" and knowing my credit was so far from even being able to be described as "fair" because I didn't even HAVE a credit score, made me feel as if I was wasting not only my time but Cody's too. So I explained the sad truth to him telling him about not even having a FICO credit score and having worked at my current job for less than one week... I was pretty sure the entire experience would equate to an exercise in futility before it was over. And, it wasn't until Cody came back from meeting with his finance manager and took me out to a line of beautiful brand new 2019 Hondas and asked me "if I can get you into this 2019 Civic with same type of autonomous drive features that TESLA offers.. would that interest you?" that I began to believe that I might have actually found a solution to my monster commute and non-existent credit situation. So "interest me?" It sure would.. is what I thought... as Cody went onto explain that these were the ultimate commuter cars and would make my daily commute from Granada Hills to Torrance a pleasure cruise. And I knew he was right. But I was just as sure that my credit would preclude anything of the sort from ever becoming a reality. However to make a long story a short story with a happy ending, I'm now on the road to rebuilding my credit with the financing Cody and his Credit Manager were somehow miraculously able to arrange through Honda Financial Services! The moral of the story is that if the staff at Hamer Honda were able to get ME into a brand new 2019 Honda Civic they can do it for you too! So, next time you're in the market for a new ride don't forget to go see the super friendly and accommodating staff at HAMER HONDA IN RESEDA and drive home HAPPY like I did! Check out the photos of my new ride... And I will see you on the road! Beep beep! Lol! Go to Hamer Honda in Reseda, and ask for Cody for an awesome car shopping experience and dream ride like mine. My thanks to Cody! And the rest of the staff at Hamer Honda in Reseda, CA. Their commercials don't lie... They REALLY ARE "The helpful...

On June 26, 2024, I purchased a 2025 CR-V LX (VIN: 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled.

The following day, I encountered difficulties in attempting to reach the Finance Manager. After a couple of days, I successfully spoke with him, and he assured me that he would address the issue; however, no action was taken to resolve it.

On June 28, I communicated with Brandon Guerrero, who also assured me that he would attend to the matter and follow up with me. Unfortunately, I did not receive further information from him until I made subsequent phone inquiries. During these calls, I was informed that the Finance Manager was responsible for resolving the issue.

I subsequently contacted Eli Yazbek, who reiterated that he would take care of the matter. I visited his office the following day to confirm progress, at which point he indicated that they were in the process of rectifying the paperwork. I requested a new set of documents mirroring the original paperwork but with my correct name. He assured me that these would be mailed to me.

Regrettably, I have not received any updates from Honda of Reseda regarding this matter, nor have I obtained the amended paperwork. Last week, I received a check from Honda of Reseda that contained my misspelled name, rendering it impossible for me to cash. I am perplexed that their financial institution has continued to process monthly charges without recognizing the discrepancy in my name.

During a recent communication with Honda of Reseda, the representative assured me that the General Manager would contact me shortly but declined to provide his name. Upon requesting his name, the representative terminated the call. When I called back, the subsequent representative claimed to be unaware of who had previously answered my call. Given the nature of Honda of Reseda's small and open office environment, it should be manageable to identify the personnel present.

When I solicited the name of the representative, he persistently evaded the question, stating that the General Manager was currently in a meeting and would return my call promptly. This promise, however, has yet to be fulfilled.

I find this entire experience to be unprofessional, as I feel I am engaging with individuals lacking the ability to handle customer concerns appropriately. It is concerning that personnel in this capacity do not exhibit the professionalism expected in the automotive industry.

PS: Frank was my salesperson and he gets 5 stars for his service. But the process in correcting my mispelled name has been too long, 5 months and I have not received any paperwork with my correct anme on it not any attempt on their part to communicate...