Yoshinoya — Restaurant in Los Angeles

Unfortunately, after almost 10 years of coming to this location a few times a month, it had to end today. With the current worthy competition mushrooming up in the area, Yoshinoya may want to rethink their policy when they make a mistake on an order. One of the worst inconveniences of ordering takeout is to arrive home to find the order wrong and being asked to drive it all the way back to have it resolved. That should be at the customers' convenience of when they choose to waste more time and gas to get their meal done right.

I arrive in the drive thru at 3:16 pm #198 and was excited that they are fearuring orange chicken as a new item. Of course I eagerly ordered it when Frank, the general manager offered it. I was hoping that my two guys would love it enough to where I would not have to drive to 2 different places after a long day when drive thru takeout is all I have energy for a dinner option. I live about 15 minutes away without traffic. I did not get home until almost 4 pm. After a long day at a marathon, I had a lot of items to unload. I open the containers to find that half of my order was wrong. I check the receipt-Frank had typed 2 large chicken bowls instead of orange chicken.

I immediately call and was told by an Asian employee with an accent that I had to bring the food back. I reminded him that I am a long time customer and this would inconvenience me as I have a young son. He insisted that it was policy and asked me to bring it back. I informed him that since this mistake of theirs could not be resolved without inconveniencing my time and gas, that they had just lost a customer. He just said "okay".

I drove in traffic and left half of the dinner home to grow cold. I get into the drive thru behind two cars and Diana had the nerve to ask if I wanted to go inside instead. There were two cars behind me and in front of me, why would I waste anymore time??? I get to the window and hand her the food and she tells me to wait while she took this other long order. I continue to hand the bag of food to the window the entire long order while trying my best to hold my composure. Then she asked me for the drink. Seriously people, what are you going to do with the returned food anyways? I again asked for my refund for just the returned items. She offers it to me in cash and said she hopes I return. Yeah, maybe if the issue was handled differently. Most businesses would much rather keep a customer's business than cause them to be inconvenienced for their mistake and having to throw the food away and lose money. Not a smart move. I went to look elsewhere for orange chicken for my son's dinner and will probably not be returning to a Yoshinoya anytime soon, probably after they have removed the item from their menu. But as for this location, never again due to disappointment with the way they handle their mistakes. There was heavy traffic on my way home so I got home around 5pm. In the time it took me to go through all this, I could have just found the energy to cook my own...

I literally just woke up with a stomach ache and had to write this before I forgot

Never been here before, will never be here again. They let anything pass for food nowadays and if you think that's harsh - go order their food and see for yourself. My food was SWIMMING in a pool of what tasted like SALT(main ingredient), hosin sauce, soy sauce, and syrup 🤢 The meat was tough and chewy but the SALT omg. If it was just tough, at least I could give it to the dogs but the SALT was so deep down, when you rinse it off it was still salty asl

You know in medieval times when they kept the meat in salt because they didn't have fridges? That's what this tasted like - like I went back in time to when baths and fridges weren't a thing and some Viking named Hagrid poured a bunch of whatever on the meat to cover up the rancid smell/taste because the voyage was long and our cause was true

This had to be a mistake, I give them that but I do not have the belly of a warrior at sea in 500 A.D. or the patience of a girl getting cheated on, giving out hella chances. It's one and...

On Oct 4th 2024. I came to yoshinoya because I was extremely hungry and had some coupons that was given to me to use. I came to this yoshinoya and they opened there doors at 10:11 when originally they were supposed to open at 10. Employees were still stocking and so unprofessional. Jenny the store manager said the system was down which was not true they were late and unprofessional and when i asked Jenny if I can get my food cooked a little more she said this is the only temperature they can do so I walked out and left it at that but all employees were so unprofessional and that morning team need a lot more training as well as management that respects there...