Sienna Med — Local services in Los Angeles

Let’s start with the positives. RN’s Christina and Rebecca are truly wonderful. They know how to interact with customers because they treat you with empathy, respect and a sense of value and appreciation is Felt from them. Management on the other hand, very poor treatment today. First I am a returning customer. That used to mean something to business owners when customers continue to support and are patrons of a business. Unfortunately the manager today, Alexis I believe, last initial on her tag was A., demonstrated how Not to be the front face of a business owner’s business. I purchased a Groupon a month ago I believe and proceeded with calling and making an appointment. At the time of my appointment I believe they asked if I was a new patient or not. I told them I had been there several times over the last year or so. They proceeded to look me up in their system and book my appointment. Nothing at this time was said that I wouldn’t be allowed to use the Groupon I just purchased. So next, I received various text messages from this business asking me covid questions, and to confirm my appointment. Again not once was anything said about my Groupon. Third, I arrive at my appointment and get checked in by this Alexis person , her name tag indicated she was an Asst Manager. Not once did she mention to me that they would not be honoring my Groupon. She allowed me to proceed get services rendered, had a great interaction with the nurse during my treatment that I’ve received at this very place before, and then when I check out, she asks me “How was everything” I said Great so far as usual. I then proceed to ask for another service , if there are any specials for a different treatment. She said no. She then proceeded to script-fully tell me that I would not be able to use my already purchased Groupon because I was last seen in October. She again very script fully stated there’s nothing we can do on our end. She then said I would need to pay 185 for today’s service and would need to contact Groupon for a refund. She offered me a “package deal” for more services. I said well this is extremely disappointing since no ones has stated anything of the sort about not horning my Groupon. She said “I’m not sure who booked you but I wouldn’t have booked you if it was me” Ok so here’s my conclusion. If your employees made a mistake in booking me knowing I was ineligible of a Groupon, that’s Your Fault as a manager! If You yourself checked me in and didn’t or forgot to check my file at the time YOU checked me in, THATS YOUR FAULT. , and your a manager. So how can you expect your employees to conduct operations accurately if you don’t yourself? You offered me a “package deal” , WHY WOULD I WANT TO RETURN TO A PLACE WHERE THE MANAGER IS INEPT WOTH DEALING WITH RETURNING CUSTOMERS? It used to be that business owners cared about reviews, referrals, word of mouth to promote and grow their business. This experience today doesn’t appear to be the case with this business owner or maybe they don’t know what is actually occurring at their business with this type of business handling? “Unfortunately you can’t do anything on your end “?? YES YOU CAN. But you don’t WANT TO. Nothing is impossible. Maybe , it may be the managers own personal experiences where she is denied or rejected that cause her to pass the same refusal or unwillingness to work with her own clients at this business?. The manager will fall on the premise of “you should have read the fine print” and feel that this is the best way to handle business and be empathetic towards...

Updated after the baseless response from the manager who has still not spoken to me directly even once.

Unfortunately my experience with this place was abysmal. The front desk was extremely rude over a small mix-up. I asked the nurse if I could substitute arms for legs (smaller area) and she said yes. Later after the session, the front desk said I cant do that. My point of view was that if this is the policy, the nurse should have asked me to check with front desk or she should have checked. How can the burden on enforcing the policy lie with the customer when their staff does not know the policy!

The manager was not there and I asked to speak to the manager. Front desk very rudely told me I cannot leave the place until I speak to the manager to which I asked her if the manager does not call me for next 5 hours, am I supposed to wait there?? Holding someone hostage and threatening them is not right which is what I pointed out to the lady at the front desk.

Then Instead of calling me to understand the customer's point of view, the manager started writing baseless and long text messages accusing me WITHOUT TALKING TO ME EVEN ONCE. I still asked her to call so we could resolve it amicably but I did not receive any call even after them telling me multiple times that someone will call.

Finally after a week and a half I asked that I have one session left and if they planned to give me an appointment for it. I have already prepaid for the sessions and the manager told me it their policy to not make an appointment without a CC on file. I asked her then how did they do 2 sessions for me without CC on file and again pointed out that I have PREPAID for my sessions. Needless to say she again started with long text messages back telling me what their policy is.

So now I've paid for 3 sessions and received only 2 so I've not only been treated badly but also ended up losing my money. They claim I got a free session but I'm trying to tell them how math works. I PREPAID FOR 3 SESSIONS AND RECEIVED ONLY 2 so they took my money and i have not received anything for free.

This place does not follow their own policies and instead of resolving simple misunderstandings amicably they take their frustration out on their customers. In a world of customer obsession, this place treats their customers like garbage unfortunately.

Wish I had seen the other 1 star reviews before...

I am writing to express my deep dissatisfaction with the services I received at your establishment on [8/17/2024]. While I was greeted appropriately upon entering the facility, I have significant concerns about the way my treatment and billing were handled, which I believe need to be addressed immediately.

Before my appointment, I communicated with your receptionist via text, sharing pictures of my face and explaining my skin concerns. During this exchange, I inquired about the services and pricing. The receptionist informed me that the treatment options included a VIP peel, with a price range of $250 to $300.

However, when I arrived for my appointment, the specialist informed me that I would be receiving the "Purified Plus VIP Peel." I asked for confirmation on the cost and was surprised when she stated it would be $350—significantly higher than what I had been told. When I expressed my concern, the specialist went to consult with the receptionist, who is not the manager, and returned with a revised price of $300, which I still felt was too high given the circumstances.

Moreover, the specialist proceeded to take pictures of my skin without my consent. I had not signed a waiver for this, as I did not want my photos taken, and this made me extremely uncomfortable. Additionally, I was pressured by the receptionist to leave a positive review on Yelp and Google before the service was even performed, which felt highly inappropriate.

After the treatment, I have experienced severe discomfort and results that do not seem consistent with what a chemical peel should be. I strongly believe that the treatment provided was not as advertised, and I am deeply disappointed with the outcome.

Given these issues—the miscommunication regarding pricing, the unauthorized photography, the unprofessional conduct, and the unsatisfactory results—I am requesting a full refund. I believe this is a fair resolution considering the distress and dissatisfaction I have experienced.

I keep documentation of all interactions I am prepared to escalate this matter if necessary. However, I hope we can resolve this amicably...