Most of the time, reviews are a true reflection of a product/service. I rely on these reviews to make good decisions which is why I’m writing about my own experience. I read all the positive reviews, then ordered a 7-day trial of the Healthy Nutrition option. 3 meals a day, starting at “$41.95 + delivery**” (the asterisks were never explained tho I assumed they meant commensurate to delivery distance). Since I live super close (North Hollywood), I figured it would be minimal, it wound up being an additional $8/day, which, as you can imagine, does add up.
Within the first 2 days, I received 2 pork chop meals after specifically opting out of pork. They allow you a maximum of 5 opt-outs for allergies or preference, after which they charge you for each additional one, so I stuck to the 5 free ones. Turns out “pork” and “pork chop” are two categories (because pork chops NOT made from pork are a thing I guess?), and I only opted out of pork in general, silly me.
The rest of the food was too salty to eat. There was cross contamination (a blob of one food in another’s container). Needless to say it was not appetizing.
So I cancelled my plan after day 2. I hate to see food go to waste, no matter how bad. I was given a whole song and dance about rules and terms, which I still have not found on their website, certainly did not see it when placing my order, and they made me pay for 2 additional days before I could cancel. Then nickeled and dimed me on the remaining refund which I got only after several email follow-ups.
Cost me $277.08 for essentially 2 days worth of 3-meal food of which I could realistically only eat the breakfasts. Yeah, expensive lesson learned.
Update: Upon reading my review, Rudy Ordubegian emailed me, assuming from my married last name that I too am Armenian, appealing to our assumed shared heritage to remove my review and "willing to discuss this further and work towards making things right". The tone of the rest of the email being a little on the aggressive side and besides that, the review being entirely accurate, I refused to rescind it. She then emailed me back with the following threat: "Just spoke with my attorney, if this false review is not removed by 5 pm today expect a lawsuit for false or defamatory statements." I feel this update up is part of the experience of doing business with this company so I've updated my review to include it. Make of all of this what you...
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