Shiroi Sushi — Restaurant in Los Gatos

My kid was in tear right in front of me because after an hour wait, finally getting a sit, the rude waiter refused to take our order. We are the only two Asian customers in the restaurant. We ordered Unagi Sushi and a large beer. The rude waiter said we have to order more and asked us to leave the store. After my boy burst into tears and then every Caucasian customer starts paying attention to the side table we sit, I got to talk to the boss who was behind the bar the whole time and explained what happened. Finally our order was taken. I would never come back to this store again. The first time I felt so left out after being in the States for 15 years was in this Japanese restaurant. I felt sorry for my boy. I was so embarrassed when he asked me why she ignored us but helped another family that came after us. I don’t know how to explain. If you have children, make wise decisions before you step...

This is the Panda Express for Japanese, except it looks more upscale and sophisticated. The quality is fast food Japanese. The taste is not fresh but looks good and the restaurant itself is neat and clean. The Sushi chef told me there is nothing gluten free and that gluten free soy sauce tastes bad. He is rude and unfriendly. I ordered miso soup for my son and beef teriyaki for my Aunt who said it tasted fatty and poor quality meat. The California rolls were tasteless and boring. I was going to order more authentic Japanese , sushi, etc but I was afraidto after the sushi chef gave me a weird vibe.. so we went for something really basic.. I came in when it was busy at lunch and waited for a to go order. No one offered me anything to drink or a place to sit. It's basically a little lower class restaurnat than I'm use to . They...

David and staff are great. Food was great as well. It’s too bad that the new ownership doesn’t understand why people become regulars at restaurants. It’s the food/atmosphere. We’ve been going to Shiroi since way before Covid. We went tonight and it was terrible. New ownership is absolutely garbage. I almost left before we started because there wasn’t the football game on TV. Apparently the new ownership is cutting costs. Apparently they are okay with cutting customers as well the place was almost empty on a Thursday night at 7:30. As a family that will no longer be spending between $700-$1500 a month in this restaurant I feel bad for David, Sara and the rest of the staff. Looks like we need to find a new spot that’s not run by...