Starbucks — Restaurant in Los Gatos

I stopped by this location yesterday a little after 5 AM to get breakfast and coffee before my appointment across the road with Stanford Cancer Center. I commend the location and the early morning staff for strictly following proper social distancing measures. Although this review is not only meant to praise the cleanliness and the safety feeling it gives their patrons but particularly about the young lady who greeted me at the door. All three staff had a pretty good system where one was the runner (the lady greeter), the second staff (male) was the dedicated barista for the day and the third staff (female) was manning the cash register and helping out at the kitchen. Obviously, customers weren’t allowed beyond the makeshift barrier they have provided as you enter the door. Unfortunately the cash register and the app scanner was understandably located in its original location which was behind the makeshift barrier. So in order for my app to be scanned, the lady runner has to bring my phone over to the scanner. The staff saw that I was not comfortable with the idea because I didn’t see the runner change gloves after she helped the customer before me. I was trying to explain why I was feeling uncomfortable and apologetic at the same time, telling them that I am an immuno compromised cancer patient. The lady cashier immediately dismissed me by saying that I can always go to another store. I got all flustered because I was thinking I didn’t have my sani wipes available because I knew that I did not need to touch anything except for my order and I just wanted my coffee and breakfast. The next scene is how I find the lady runner’s response highly commendable. After hearing about my condition, she immediately offered to wash her hands and change gloves to which my knee jerk response was, “yes please”. Without saying a word, she did oblige while the cashier was mumbling a comment to the barista and shaking her head. At that moment I felt embarrassed because I realized she didn’t need to wash her hands, she just needed to change her plastic gloves and yet she went above and beyond what was expected of her. That’s great customer service right there! I wanted to go back and ask for her name but I didn’t want to give her the wrong impression. Obviously this lady was trained well and was putting her professional training to good use. She remembers her core values and knew how to practice them as a means to de-escalate the situation. God bless her for doing such a great job and may she be recognized as a valuable employee...

Wow, I didn’t think I would write a bad review bit here we go. I normally get Brown Sugar Oatmilk shaken espresso and the amount of oatmilk that gets put it varies by a lot so sometimes I will ask barista to add a bit more oatmilk and for a straw. Today a barista got mad at me for asking for oatmilk?!?! She was like “it’s only supposed to be a splash and that’s how much I gave you”. I asked well how can I order with a bit more and she was “ then order a latte!” and kept going on about how my order should only have a splash. Really??? For a $6.45 drink you will stand there and disparage me for asking for a bit more of oatmilk??? Maybe if straws and milk were out there in the bar like before baristas would be so annoyed by requests? But I think the attitude and all was so so unnecessary and rude. Definitely one star for service only because I can’t...

The people that work here are extremely friendly. Unfortunately I think Starbucks as a company has fell off. There is absolutely no consistency from store to store. I ordered an iced vanilla latte and when I received it the color was almost white which means he added way too much milk. The drink should be a brown/tan color if made correct. I didn't bother asking him to remake it but I sure do wish Starbucks managers would train the barristas on being consistent. Maybe have them make you a drink at random to make sure it is made and tastes correct. I do appreciate the professional staff at this location. I have been to some where all they do is talk to each other and never acknowledge the customer. I have yet to find a Starbucks that is consistent no matter who is making the drink and no matter what...