Domino's Pizza — Restaurant in Louisiana

28JAN24 ~ There seems to have been a complete change in the staff at this location since my last trip there, which was a step in the right direction. I like the status board which shows where your order is. The woman that seemed to be running the shift when I was there was very nice, articulate, and organized in thought & deed. My pizza, pepperoni & mushroom, hand tossed, regular tomato sauce, was very good. The interior was very clean & well lit. Thank you.

Previous 1 Star Review:

Why is my google review of this domino's pizza being censored?!? Is domino's paying you to delete valid negative reviews of domino's?!?

Overcharging, vulgar employee, terrible customer service, ineffective supervision, and COLD PIZZA! I went to the Domino's on Terry Parkway, in Terrytown, Louisiana. From the front door I could see the woman answering the phone & taking my order. She said that my pizza would be ready in 15 minutes. A few minutes later she opened the front door to take my credit card and told me to put her tip on my credit card. I was caught off guard because I had never previously heard anything like this. I don't tip a phone in, carry out, order. In retrospect I should have paid the money to avoid all the problems that ensued because I did not pay. I stood just outside the front door so everyone inside (There were six employees working inside) could see me. After 30 minutes a guy came outside to deliver a pizza to a different customer. He asked me if I had ordered a pizza and asked my first name. Shortly he came back and said there was no order under my first name & asked my last name. He did not come back. After an hour a different guy came outside and said there was no order under my first or last name and asked me the phone number I used to place my order. No one ever told me anything about what was going on. After an hour & 15 minutes, still not knowing anything about my order, I knocked on the front door trying to get someone's attention so I could just cancel my order. The guy working near the front door started swearing at me, using every known profane word. After an hour and a half a different woman came out, carrying a pizza, said that she was sorry for everything that happened (she was actually somewhat nice), and gave me pizza that was cold. When I received my credit card bill there was an over charge by just over two dollars so the first woman got her extortion tip anyway! Terrible performance and conduct! I'd give zero stars...

I am immensely disappointed with the customer service I received at this store. I ordered pizza on a regular for my grandkids at this store. I always order the steak pizza because it is my grandson’s favorite. On Wednesday they made the pizza a different way. To make a long story short, I called to ask them if I can return the pizza. The manager Heather and her partner in crime Nike was not having it. Heather and Nike was extremely rude arguing back and forth with how that was what I ordered, even though they are aware that I order it another way on numerous occasions. I told them that evidently the guy that took my order did not speak good English or possibly did not understand English and placed my order wrong. I tried to tell her the old rule that the customer was always right! She was not having that and said the customer is not always right! Period! Heather proceeded to hang up in my face! I called her back to tell her how rule that was! She told me the conversation was over and that was it!!! I don’t usually write a long review like this, but I couldn’t let this one go!!! If possible stay away from this store, because these people are ruthless and don’t need to be in charge of working with anything especially food! I don’t trust their level of understanding to make food for my family of me...

Gave Domino’s another chance after years of disappointment with their cardboard crust pizza. Finally found something decent in their new thin crust pizza. But they don’t have enough drivers to get the deliveries out. So my pizza sat for 45 minutes waiting for someone to deliver it. From experience, that pizza becomes inedible after about 20 minutes of sitting, even in a warmer. It’s only great if you get it hot and fresh and eat it immediately. If you don’t have drivers, don’t take orders for delivery.

After getting the runaround with the app and their text service, I finally called the store to get an entitled smart-mouthed girl who had to get a snide comment in before cancelling my order. Nothing has changed with this place in 20 years. Wont get another nickel of my money. Ordered from Papa John’s and they had a pizza here...