J'aime Le Cafe Luling — Restaurant in Louisiana

Should have followed my first mind and went to McDonalds....Order a croissant with only egg, spinach and provolone NO MEAT. Ticket on the bag is correct.. didn’t think I had to check my sandwiche before leaving... boy was I wrong. Couldn’t enjoy my moch on the drive home it was extremely hot..too hot to hold and too hot to sip.. After getting home and settled in to enjoy my breakfast the sandwiche was wrong. It had turkey, egg and provolone. After calling several times and no answer a hour later I’m back at the cafe. Workers were all over the place messing drink order up running into each other burning themselves... it was a mad house.. with only 2 cars in the drive thru and 3 customers in the lobby w/3 workers in the front and I’m not sure how many were working in the kitchen..I didn’t see how something so simple get screwed up...after waiting’s few I was waiting on and I ask for a manager. I explained what was on the ticket and what was in the bag. She told me that” the order got mixed up” and if I wanted another sandwich. But after see the mad house I just ask for a refund. They have a rewards program after seeing that the order was mixed up you think I would have received a phone call..since she instantly knew that the order was a mix up without looking into it..how valuable are your customers...this was my first and will be my last visit here..I would have given zero star if I had...

I just wanted to tell you, I went to get coffee this morning and Drew is a very very polite gentleman. He was very sweet!! He really makes a customer want to go back just because of him. Working in retail as I used to do for over 28 years, it's so nice to see a young person appreciate their customers. He definitely appreciates his customers. Very genuine. Wished I could have tipped him more!! He is definitely a blessing to this...

The iced mocha here is one of the best I’ve ever had. Only downside is every time I walk in the workers seem chaotic, despite if business is busy or not, and it ALWAYS takes 10-15 minutes for me to get one drink. I think they just need to re-approach their system, especially since there are usually 3 or 4 employees up front and it still takes so long even if no one is in drive through. Like I said, fantastic...