Nonna Randazzo's Bakery — Restaurant in Louisiana

Dear Randazzo's staff,

I am saddened by the lack of Mardi Gras spirit and New Orleans pride given in response to a not-received, shipped King cake from your store; specifically from the shipping manager Kayla Forjet at the Mandeville location. My partner Fred and I shipped a cake to my aging parents in Oregon who are both from Louisiana and grew up in New Orleans.

My mom grew up eating Randazzo's cakes king cakes and because it brings her such joy, we decided $80 was worth it to send them a happy memory covered in Mardi Gras frosting to enjoy with their morning coffee. I am aware of the inclement weather policy on your website. I am also aware of you stating that you want your customers to be satisfied with the product you produce and send to people nationally and worldwide as a celebration of New Orleans and the beginning of Mardi Gras.

I am mostly surprised and seriously disappointed that an almost week-old king cake that someone spent $80 on is acceptable for your shipping manager to encourage a patron of your business to consume and be satisfied with. It seems like not just a terrible business image or marketing decision but also a policy not in the spirit of Randazzos, of Mardi Gras or of letting the good times roll.

Since you share on your website that the statistics of shipping mistakes make up a very small 1-1.5%, can you also share the percentage of inclement weather shipping refusals you send out as well? I am sure this is not the only letter sent out by your manager that told a customer to look on the bright side and eat a cake that is not yet received, that will be almost a week late if they even receive it because your cakes ship so well to other climates. Would that be acceptable for you to serve your customers? And if this were true, why is it stated on your site that king cakes are perishable and that they are sent out next-day-air instead of just regular Priority?

My mom’s loss of faith in the Randazzo name and fond memories of king cakes from your establishment has changed and takes away a truly positive memory, which is the worst part for me. So we will send my parents another king cake but I can guarantee it will not be one from...

Ordered a cake on Monday 3.13.17 with a ship "delivery" of 3.18.17, plenty of time to fulfill (overnight shipping paid UPS). Called today to discover its not arriving until perhaps Monday 3.20.17. 2 days after my sister's birthday, missing the chance to surprise her. Upon calling, they suggested calling UPS who suggested me to call Nonna Randazzo's who said "once it leaves the bakery its not their fault". So when I get a spoiled cake Monday, I guess my $59 are down the toilet too?!?! We'll see if they properly issue a refund for a useless spoiled cake or just...

Picked up a Royal King Cake from Old Time Grocery in Lafayette. I know everyone has their idea of the perfect Kind Cake. My experience; the cakes are rather flat and have very little sugar/cinnamon folded into the dough, the icing is thick and over powering, the topping/filling is over sweet and possibly commercial. Top that with a non usable decorative box, and to save the cake you have to wiggle it back into a plastic bag. If you like sweet sweet sweet, this is your cake. And there is nothing wrong with that. $37 for pure sugar is too...