Fleur de Tea — Restaurant in Louisville

We booked a high tea for 2. We have been to many high teas in various states as well as in London. Everyone has their own variation of it but the class, style and concept behind it has always been the same. We were given PLASTIC wear. The girl working gave us the menus and walked away. She returned and asked what we wanted. I asked her to explain the process. She said you each pick a tea and get a pot each. So we picked. She brought out the tea and honey as requested, no spoon. The pre-rolled napkin had a plastic knife and fork. She then brought out a tray of food, we had to ask what each was. There was 4 croissants 2 chicken salad and 2 tuna (the bread was stale and the mixture store bought and not enjoyable). There was mini cheesecakes and macarons and little chicken and mushroom filled pastries. I asked if there was any scones or actual finger sandwiches? There was also no veggie options- my mom doesn’t eat meat and usually goes for the cucumber sandwiches. Nothing looked or tasted appetizing, I have seen every item at Costco but nothing was fresh. The teas were all good, but had leaves in every pot that went into your cup. We asked to sit outside as it was a beautiful day, the teas were tasty and the company was great so we had a great time. The ambiance, service and products were extremely lacking. We paid $90 with tax and it was 100% not worth it. So I would stop in for a tea in the future, but I would unfortunately never do the high tea again. Very...

Walked inside to shop for a gift (12/20/23); the two employees behind the counter didn't look up from their phones to offer any help until several minutes of browsing the tea selection. One employee even laid her head down on the counter while loudly scrolling TikTok. Once we selected two teas to purchase (one bag and one tin) we took them to be rung up where the employee struggled to find the prices; they were not listed on the packaging nor the shelves. The employee looked for several minutes, even waking up the other employee from her service counter nap to aid her, before shaking the tin and typing in a price. To my astonishment the total for these two items neared $60. When we asked the employee to verify this was the correct price she stated, "it is priced by ounces." There was no label stating what this item weighed, there was no scale, it seemed as if the employee rang up the items based in pure estimation and made up a price. Needless to say, these items were not purchased.

I hope this small business is able to survive but I doubt it will if they do not retrain or hire employees that want to be there and provide somewhat quality customer service. Just based off the one encounter I am surprised this business has survived thus far in an uppity area such as...

We booked the High Tea experience, we tried to call and confirm the reservation information and had to try multiple different days to reach them as they were never open even if their hours stated they were. The teas were good, you get 3 full tea pots per person and can choose which flavors you want. We did have to hunt down the waitress each time we wanted our next pot; she was behind the counter making out with a woman who was very clearly not employed at the establishment within our view while we were at our tea. I find PDA in front of customers to be quite uncomfortable. On top of the interesting service experience, The food was lack luster and you do not receive as much as you should for the cost being $45 per person; something that could enhance the tea experience would be explaining what is being served or providing a little card stating what is on the tiered tray. Since we had to hunt down the waitress anytime we needed anything the tea took almost three hours to get through. I would recommend if you are wanting to do a high tea there might be better places locally, this did not fit the Norton Commons...