Smashburger — Restaurant in Louisville

Smash burger in Louisville Kentucky at the Louisville International Airport. It’s a small shop that is located next to gate six and in front of gate nine. From the look of the place. It looks amazing. You have the signs that is big and bright and looks like so welcoming to the shop.

This smash burger has everything from other locations on their sign. Like chicken tenders, burgers, fries, tater tots and so much more. The place smell so good.

The place is clean and looks very new from the eye of the customer. Everything looks well kept.

Unfortunately, the customer service isn’t the greatest. The guy that was taking our order looks miserable and I mean he looks like he really hated his job. I ask how he was doing and no response and has a reaction on his face mostly saying “just order your food” That is how he was looking at me. I just didn’t feel welcome and that isn’t the best feeling of a customer. Made me feel like I didn’t belong there for myself.

I didn’t get to eat anything because they was mostly out of stuff. I wanted the turkey burger but the worker that I mentioned in the previous comment just said “We are out” I said ok and just walked away because that is mostly all I wanted after that because again, I didn’t feel like I should be there for some reason. I kinda do feel bad for him. He looks like he’s the only there at the moment and very busy but still. That kinda took out away my mood. You can also tell by the other customers that they aren’t happy with his reaction too.

You can easily get to this location after you entering security. Just walk down all the down the hall and turn right and it’s right next to American Airline gates B6 like I said in my previous comment above.

I wouldn’t recommend this location. I would go next door to Goals Pizza. Unless you want bad customer service. Maybe if you come on a different day with a different worker then maybe this smash burger will be better. Hopefully they get more items in stock for customer...

I fly out of Louisville quite frequently and have never had a worse experience, period. Was on my way out of town and I stopped for a quick breakfast sandwich. There were around 7 people in line, one person behind the register, one person cooking, and 3 people just standing around either talking or playing with their phones. After 10 minutes of the cashier just standing there and looking at the people in line I asked what the issue was….she said that the kitchen was behind and they were waiting for them to catch up….there were two people waiting for their order….myself and five or six other people got frustrated and walked away….I tried one or two times after with similar experience and now I don’t even bother. Whoever owns this location needs to pay attention….their horrible staff is chasing business away daily…..Terminal A is a little bit of a walk but in the end it will save you time and frustration!

Update 5/13/2024 - in the category of you can’t make this s$$t up, my wife decided to give them a try again and they told her that they were out of beef ( yes a burger place was out of beef), they cashier informed her that they only had chicken fingers and fry’s …and since he was busy filling the soda machines it would be a 45...

Terrible service today there was a African American lady that was at the cash register well let me start here when I got in line I waited in line for 5 minutes before I even seen a worker walk in eye sight then this cashshe is really moving around with no purpose while the lady/chef is trying to do his best like if you don’t have anyone at the cash register help that man don’t just sit at the register and look around then 3 customers walked away because she wasn’t taking orders but hold on there was a white guy that was waiting on his food before I even ordered at this time. We’re here for about 15 minutes so the guy asked us can you all try to hurry up being here for 30 minutes calling my Nager and asking does he want to fight? I honestly feel like this is very inappropriate for a restaurant especially in this establishment, so at first I said the chef was doing everything they could but actually the chef was the one that got smart with the customer call Jim maker which I believe is inappropriate because the customer was white and the chef was black and me as a black person I feel like that was very embarrassing. The chef and the cashier really needs to be fired. That is like very...