Freddy's Frozen Custard & Steakburgers — Restaurant in Loveland

My Disastrous Experience at Freddy’s – Never Again

After a long, exhausting day, all I wanted was a simple cheeseburger from Freddy’s to unwind a little. Should be easy, right? Wrong. I pulled into the drive-through—there was no one in line, no one inside, it was completely empty. Perfect, I thought. Quick service, hot food. Oh, how naive I was.

I paid right away, and then the waiting began. I sat there for about 15 minutes wondering how a cheeseburger and a chicken sandwich could possibly take this long when there’s no one else around. Finally, I got my order, drove home, and prepared to enjoy my well-earned meal. Instead, I opened the bag to find… well, I wouldn’t even call it food.

The cheeseburger was cold, the bun was smushed, and the beef patty looked like something scraped off a grill that hadn’t been cleaned in weeks. The patty was dry, flakey, brittle, and burnt to a crisp. To make it worse, it looked like someone had taken one sad excuse for a patty, split it into two pitiful halves, and topped them with plastic-looking cheese that didn’t even have the decency to melt. Oh, and the underside of the patty? Slimy. Absolutely repulsive and completely inedible.

I also ordered a chicken sandwich because I thought, “Hey, at least the chicken will be better.” Wrong again. The chicken sandwich was cold, too. But since I had already paid for it, I tried to choke it down—huge mistake. I immediately felt sick to my stomach afterward.

Now here’s the kicker: I left a review earlier, and surprise, surprise—no response. Just crickets. Looking through other reviews, I see plenty of people complaining about the same terrible experience, only to get a generic automated reply that offers no actual solution. Clearly, Freddy’s doesn’t care about improving their quality or customer experience.

I’m beyond disappointed and will never be returning to Freddy’s. If you’re reading this, do yourself a favor: CHECK YOUR FOOD BEFORE YOU DRIVE OFF. Or better yet, save yourself the disappointment and go somewhere else entirely. Freddy’s has proven, time and time again, that they couldn’t care less about serving edible food or respecting their customers’ time and money.

One star is generous—if I could give zero, I would....

I made the mistake of trying Freddy’s chicken tenders, and let me tell you—it was a complete disaster. I went in with low expectations, and somehow, they still managed to disappoint me. The tenders were barely warm, overcooked on the outside yet somehow rubbery on the inside. Honestly, they looked and tasted like they had been sitting under a heat lamp for hours.

The portion size? Laughable. For what they charge, I expected a decent amount, but instead, I got a sad handful of tiny, dry tenders that wouldn’t satisfy a child, let alone an adult. The flavor (if you can call it that) was bland and greasy. It’s like they just threw them in the fryer without a second thought and hoped for the best. Spoiler alert: it didn’t work.

To make things worse, when I asked for some dipping sauce, the employee looked at me like I had asked for the moon and handed me one tiny packet with zero enthusiasm. Seriously, is it that hard to be polite? The whole experience was frustrating, from the food to the service.

If you’re thinking of trying the chicken tenders at Freddy’s, don’t. Save your money and go somewhere that actually cares about the quality of their food. This was easily one of the worst fast food meals I’ve had in a long time, and I won’t be back anytime soon. One star, and that’s being generous… I’m extremely disappointed in the food, service,...

OMG! If you are craving an incredible diner-style hamburger and shoe-string fries, NOWHERE will SATISFY you more than the superbly DELICIOUS burgers at Freddy's! I have to say my personal favorite hamburger is the Patty Melt, with double hamburger, grilled onions, on grilled sliced bread cut in half (You can save half for later b/c you wanna save some room for some heavenly, indulgent homemade custard, but its hard to stop its so darn good!)! Talk about INDULGENCE - nothing is more DECADENT than the specialty Sundaes, Shakes, and "CONCRETE" super-thick custard based desserts! You will seriously think you are in heaven when you try their "Turtle" style of any of the custard treats which come with Hot Fudge, Hot Caramel, and pecans! (My personal favorite indulgence is a Double Butterscotch Sundae or Concrete with added hot caramel- "TO. DIE. FOR." P.S. ASK 4 their homemade "FRY SAUCE!" ITS SOOOOO freaking good! And any of their regular burgers (besides the Patty Melt) have INCREDIBLE pickles- the best "bread & butter" thick-cut, and slightly sweet pickles that are a perfect match with the flavor of their griddle-cooked meat. JUST PERFECTION! No other "fast food" restaurant comes anywhere close to being as overall SATISFYING as Freddy's! I couldnt stand any other places for a quick burger now! I am spoiled...