Dunkin' — Restaurant in Lower Macungie Township

Worst place I wanna say the manager the way she spoke. There is a BR hooked to the Dunkin asked for a smoothie he said that BR was closed yet all those people were there. However went on to ask if Dunkin made any smoothies or shakes this lady screamed at the top of her lungs that BR was closed there will be no milkshakes or smoothies or ice cream. Etc. after yelling at us seen another couple walk away as did we. Will never go there again if she is still there todays date at 4 pm she was working. I come here a lot along with other employees and this is now a no go place till she is gone. She does not need to work with people that is not how you speak to customers. Nothing was said to her or even after her outlash. She is unhappy at work degrading customers is not what Dunkin wants working for them I’m sure since America runs on Dunkin. Nice custodians and the young boy that was the cashier he looked so sorry for her. He should not have to work with people like her. I hope he does not have to deal with the same drama that we did today. She needs to apologize for the rudeness and unprofessional attitude. So much for a...

First and foremost.. if google had negative stars, this is the place. We place our order, go to pay with cash and then get told they only accept card at this time. Okay awesome. Go to my car, grab a card, come back in to order chorizo wraps which are advertised on a big sign right at the front of the line. Told they no longer carry them after my daughter in law just ordered 2 of them the order before mine. Told no milkshakes or coolattas. Daughter in law orders a blue rasp iced tea. Which is supposed to be blue.. I only order an ice coffee because I am already annoyed at this point. They were joking with each other and speaking Spanish, leaning on the counters on their phones probably adding their charming characteristics to their tinder accounts... we get our order. Tea isn't blue, and there is no sugar.. okay cool. We grab sugar packets. They told her they gave her chorizo wraps when they were the chicken and pepper ones. Im done with this place. Im so glad I NEVER have to experience this again. Good...

Wish I would have read reviews sooner. This is a horrible place. The young man that took my order only asked me "what do you want" and told me the total. Then called another woman over to put my donuts in a bag. Which were 3 chocolate covered bosten cream and an apple fritter. She literally threw the chocolate donuts in and the the other on top. No paper to grab then(she did put gloves on) or put between so the chocolate didn't fall off or rub off everything. I asked her for the papers so I could do it myself as they were all upside down in the bag. I said "if you don't like your job... you should find a new one." Her and the young man just looked at me and started talking amongst themselves in Spanish. I looked at them and said "other people can speak Spanish you know?" and walked away! Horrible place with horrible donuts... need new management to step in and take care of this or close! So...