Rita's — Restaurant in Lower Providence Township

I was getting a large juice pear from this location witch is a normal visit for me every week for the last couple of years . Going forward I will never spend money at this location again . Today there was two young ladies at the register, I asked for my order and it was handed to me shortly after. when I received it I noticed that with my order and the other items I had in my vehicle I wouldn't be able to handle it all , so I asked for a lid to cover me Italian ice, The young women's response was I cant we are not allowed to give out lids with the extra ice on top we would have to take the extra off and put a flat lid on it. Now i'm not one to complain but the manager or owner has to do a better job at this facility , they only have two sizes (S) or (L) options to select from but to me it seems there always a issue here . The manager over heard what was going on and tried to act as if that was right.

I asked , dose it make since to make a order at a restaurant and receive the order, and you realize after you receive the order that you cant stay and you have to go. next you ask for a box and they say , Sorry sir we can give you a box for your meal but we have to take the fries out , for the same price . How would that work for you.

The reason I'm making this review is because of how the manager act toward me (the customer and for him to intrude on a A,B conversation and walk away with attitude after a asked a good question to me is totally unacceptable and totally unprofessional. His Attitude after asking why seemed as if he got really frustrated and it showed more...

Our office does an Annual Rita's Day every year. For the past two years we have used this location. Unfortunately the customer service is lacking. I spoke to whom I believed was the manager, and asked for pricing for the 2.5 gallon buckets we typically order for the event. A price was quoted for them during this call. 2 weeks later, when we went to place the order, speaking to the same women, she told me, "I was wrong and she doesn't know where I got my information from but they do not have buckets anymore but rather coolers". I explained that she was the only one I had spoken to regarding this and she claims I spoke to another employe at the store! That was not the case, she has a very distinct voice, slightly rude in her tone, and is also the women I worked with for last year's event. We agreed to the coolers as the announcement was already made to our office staff, the quote was approved from management, and preparations were underway. I would not recommend this option if you do not plan to eat it all in one day. We had no way to store the giant sized coolers and wasted any remaining water ice we had. Lets also keep in mind you will need to make an additional trip back to the store to return said coolers. which is very inconvenient. Bad experience all around. Our Executives have made the decision to no longer use this location based on this years terrible...

The best water ice! For those unsure what "water ice" is: it's basically a water - based frozen treat. Similar to sorbet or sherbet - but no milk in it. Rita's is kind of gormet. We're other "Italian water ice" is of the same consistency, it tends to be fruit flavored sugar water that is frozen. Rita's has actual fruit pieces in it. Cherry has little bits of cherry mixed in with it, lemon has bits of lemon and zest in it.

They also come up with some amazing flavors that rotate in and out of selection such as Swedish fish that my youngest loves- tastes just like the candy! Birthday cake- that you would swear tastes just like it.

There is also chocolate which tastes pretty rich- without the fat. You can also combine these with soft serve ice cream on top, which is called a gelati. Or get just a soft serve ice cream.

If you have to watch your sugar, they have sugar free flavors. (Warning- Splenda) There is also a "Kids Size" that you won't see on the menu. It's a little smaller than the "small" and is plenty for a serving size. You have to ask for this size. I usually get this size since the small is simply too much for me.

I guess the difference between Rita's water ice and others is like the difference between standard jelly beans and Jelly...