Monaco Venue — Attraction in West Norriton Township

My event occurred in July and I felt I had to wait to post my review for many reasons but at this time needs to be said. I don’t recommend this location for so many reasons. One of the biggest things I will point out, Jessica has zero, zero communication with her team (photographer, DJ, cake decorator and even staff about clients expectations) that was very apparent at our event. Biggest proof - image of cake sent to Jessica as a sample was pink and gold, our color scheme was purple black and gold. Our cake was made PINK and gold!!

So much to say but not enough space here. I had siblings and even my children come and tell me staff were rude. One instance was when guest weren’t allowed out of the main room. I went to a girl specifically and spoke to her in Spanish and asked her WHY, because when my guest would ask her she wouldn’t speak to them in English. I had several guest complain that staff were rude or didn’t speak English and made NO effort to help guest with the excuse of not knowing English. I don’t have an issue with not knowing English but I have an issue with being rude or not being helpful in this type of industry. If you don’t understand what guests are asking hey someone who can help.

I didn’t not see nor know about Jessica until late in the evening. She knew I was upset her staff throughout the night knew I was upset about things YET at no time did any of them come to find out what was wrong or how things could be remedied.

At the end of the night when we were getting our personal items, there were empty boxes left over. Jessica was so rude and told us we needed to take out empty boxes with us!! Essentially we had to take out trash with us. You’re going to tell me you don’t have dumpsters there!!

The decor was nice BUT it wasn’t what our expectations were. Again due to lack of communication, out silhouette dance was horrible!! Could not be seen what was happening, because the big frame was out in front of the curtains. If I would have been told that was going to be there we would have done the presentation differently all I was told was the curtains would be there and the “x” to step on.

Tables, the way we were explained or made to think, the Quinceñeras table for her and her court would be a special table. Not only was her table exactly like everyone else’s it was setup where guests could NOT see her!!

My final take is this…. that because I didn’t spend $20-30,000 I wasn’t given the top notch service we were expecting. IF I would have been told based on my $10,300 bill I was going to get a basic setup I wouldn’t have had SUCH high expectations. Instead no we were constantly told everything was going to be awesome.

Lastly due to to many issues. Due to me being upset and things not being what we expected my daughter cried at her table. This alone broke my heart to know my daughter had cried on her day!! Thank goodness I was not made aware that this happened until the next day because I don’t know how I would have reacted that night.

In the end I was sooo Disappointed. I has such HIGH expectations, not only because of what was always presented on social media for this location BUT because I have known the owner and of her work for so long. I NEVER even considered going elsewhere for this event BECAUSE of the high expectations and what we thought was such wonderful work. Sadly I cannot say I will ever give a recommendation. Not unless they plan on spending $25,000-$30,000 and even then can’t believe you would get top notch service. To this date NO effort was made to enquire about my disappointment, if anything I was met with rudeness and attitude at the end of the night. So sorry I won’t recommend this...

I hosted an event at Monaco venue and am deeply disappointed with the experience. Despite paying in full in advance, the service provided was severely lacking in effort and professionalism.

Communication: Leading up to the event, communication was virtually nonexistent. I had to repeatedly chase for updates and confirmations, which was extremely frustrating. One time I had set up the metting and while I was literally 25 minutes away for it, she asked me to come the next day. My husband came from a different state for that metting therefore, I told her I couldn’t have him go back without the metting. She had us wait for 2 hours after our scheduled metro by time to talk to us. It really didn’t matter anyway because Jessica didn’t follow how we wanted the event instead did it the way she wanted to do it. The table set ups and numbering was messed up, trying to reach her was the worst possible thing for this event. the day of the event, there was no coordination, and it felt like the staff was unprepared and uninterested.

Music and DJ Services: The MC and DJ were the same person, and she didn’t provide the song information for the bride and groom’s entry on time. I had to provide this after I reached the venue, and she blamed it on changing her phone. This is unacceptable, especially given the importance of these details and the money spent on the wedding.

Food Distribution: The food distribution was a disaster. The staff messed up the line and served appetizers and the main course simultaneously, leading to chaos. Many guests left without eating after waiting far too long in line. Despite requesting more than one buffet line many times and being assured everything would be in order, the staff failed to deliver.

Photography Services: Jessica had promised the photographer would come to my place to record the bride and groom getting ready and follow us for pre-wedding shots. However, as the day approached, she reneged, stating the photographer would only be at the venue an hour prior. The photographer himself was professional and did his best, but the arrangement was not as promised.

Overall, the experience was chaotic and stressful. I expected a seamless event, but instead received poor service and inadequate communication. Never pay in full in advance, as this can lead to being treated poorly and without professionalism. I would not recommend Monaco to anyone looking for a reliable and professional venue for...

I hosted my 50th birthday party at this location on Oct 1st, 2022. Don't be fooled by the pictures you see on their site. I am typically not someone who posts feedback on social media. I had to do this due to the bad experience from the owner of this venue. The owner of this place Jessica, is extremely UNPROFESSIONAL and I learned lacks business savvy skills when dealing with a client. The execution and delivery on the details was EXTREMELY POOR. What was discussed with the owner of the business (Jessica) during the planning a lot was not delivered around setup. We complained and then they rectified some during the event. It shouldn't have had to come to this especially when you are paying for a service and experience. When I raised the issue to the owner, she was very dismissive and has not apologized. From my experience, it looks like they treat small clients bad and don't care based on the response I received from Jessica. Be careful if you decide to pick this venue. Make sure to document and follow-up via email everything you have discussed so at least you can have a legal recourse if they don't meet what was discussed on the contract. I am telling you, they DON'T CARE. She sent me pictures of the setup for my event and said everything looked nice and she was not there for setup to see the things that were setup. The balloons looked hideous. She put an armature team to setup my event. The owner thinks it's her perspective that matters. It's the client's perspective that matters. I am not sure how she can sustain this type of attitude in the long run. After this experience I had, I personally would not recommend this place to anyone primarily because they don't care about the customer details discussed and what's in the contract. They are going to do what they want to do irrespective of what you ask. It is still shocking as to what happened. I suspect, there are other people who may have received poor service like me. I was sold a bill of goods by Jessica. Please DON'T BE FOOLED with pictures of the events you see. Look beyond the picture and focus on the details on how they are going to execute so you don't get the same surprise I did. Remember all that glitters...