Chef Lin's To Go — Restaurant in Lubbock

While the food is decent, the review is primarily due to their delivery drivers. I order online-I was social anxiety, so not having to speak to anyone is a plus. When I place and order, I select contactless delivery and instructions to ring the doorbell once. I would expect such simple instructions to be followed. A while back the delivery driver knocked (I specifically state not to do this, as it can trigger PTSD panic attacks) and the driver was quite rude when I asked him why he knocked and didn't follow the instructions provided...um...buddy, it's not my fault if your reading comprehension isn't up to speed. A couple of months ago I ordered again, but saw the delivery driver pull up and was prepared, unlocking the door and the delivery driver knocked and as I opened the door, immediately apologized. This time the delivery driver rang the door bell; I was on the couch, getting up and instead of allowing a minute or two for me to get to the door, decided to knock, ring the bell again, pound on the door. I thought I was under an attack and ran into the bathroom. I allowed myself a few minutes to calm down, before checking to see if whoever it was, was gone. The person outside my door decided to peer into my home, freaked me out! They proceeded to pound on my door and ring the door bell. I finally screamed, ran into the bedroom and locked the door and stayed they for about 15mins, until they were gone. Their drivers either disregard instructions, don't read them or they just don't care about the safety and well being of their customers. If you have mental health issues, they obviously don't need/want your business. Not going to be ordering from them again and will be lodging a complaint with them...

I'm not sure if I should even give 2 stars but I am because I have ordered from them before and received my order in a timely manner. This time, however, I placed my delivery order and was told to give them about an hour and 20 mins because they were busy. I waited patiently, and at about 10 mins after it should of been here I get a call from them asking if I would like to cancel my order because if I didn't it would be another 40 mins to get my order. Needless to say, I canceled because how would I even know if it would ever get here. I am pretty understanding and if I had been told that they were busy and it'd be easier if I just picked it up then I would have still paid them for the 40 dollars of food I was going to buy. Oh well, I guess we live and learn. I won't be placing anymore orders with them because of the way this...

I ordered $40 worth of food, EVERYTHING WAS MESSED UP. Ordered shrimp with cashews, only 3 pieces of shrimp in a sea of uncooked celery. Same with the chicken with cashews, 4 pieces of chicken in a sea of celery. I called the store, they straight up told me IT WAS MY PROBLEM. That I would not be receiving a refund, and then proceeded to hang up on me. I called them back and asked to talk to the manager, the woman said there was no manager. She then proceeded to tell me I was lying, and hung up on me again. I called back once more, told the woman to send her driver back and get the food and to refund my money. She refused VEHEMENTLY and told me again that I was a liar. I told her I just wanted my money back, she said that it was impossible and again said it was MY PROBLEM.

I called my bank and had the...