Freddy's Frozen Custard & Steakburgers — Restaurant in Lubbock

Little crazy 😆. They were slammed on a boiling hot day, we wanted ice cream. Drive thru was SUPER long, we waited patiently. Finally get the window, hand the kid my card. He starts handing us bags of food and drinks. Half way in the process, he stops and says "wait, is that all yours"? I'm like "I have no idea".... he is like "hand me everything back!" So we start handing all the food bags and drinks back to him. He looks at me and asks "did yall eat anything"? We are laughing at this point and assure him in the 15 seconds it took as he handed us everything we didn't have time to eat any of someone else's order.

We wait a few minutes and he comes back with our order-but during the confusion the kid didn't give me my debit card back.... didn't realize until late that night.

Call early the next day and they swear they don't have it- I know they have it. Call back in the afternoon and ask to speak with a shift manager- she swears they don't have it- I know they have it. Wait a few hours and call back and ask to speak with the head manager- the girl from earlier gets rude, she says "we don't have your card sir". I tell her she does... she takes my number and I can hear her complaining about me to other employees. 20min later the manager calls-they...

Heads up, not a cheap fast food joint! Price seems to have gone up like everywhere else. That being said...Fries are great when fresh & hot, but you'd have to eat at the restaurant or in the parking lot, bc the fries do NOT hold up temp or taste wise, even after just a short drive home. The jalepeno fry sauce is good w/fries & burgers. Burger's are good, thin, steak patties, so if you like thick burgers, you'll need to order at least a double. They're made to order from what I understand & appreciate, so it usually takes a bit to get your order out. My only "gripe" is that any time I've received my bag, the worker immediately walks away from the window, so the time's I'm missing something from my bag it's hell trying to get someone's attention (even when other worker's make direct eye contact lol) back to the window...which is weird bc there is usually a whole line waiting behind me. They must not plan on coming back to window at all until that next order is ready or something🤷‍♀️. Overall pretty good fast"ish" food. The custard desserts have always been hit and...

We chose Freddy’s for dinner on Wednesday evening, October 1st. When we walked in, we considered turning around and leaving due to an unusually long line at the order counter (large church youth group). We decided to wait it out in line, anticipating similar wait times elsewhere.

Despite the length of the line (we estimated at least 25-30 orders ahead of us and many behind us) and the seemingly short staff for the crowd at hand, we received excellent service at the order counter. The food prep workers were getting orders out very quickly and efficiently. We were so surprised at how quickly we received our food! Our order was accurate, hot and fresh.

We could not believe how efficiently this group of individuals worked to take care of such a large crowd! We have been to full-service restaurants in similar situations and have not seen such efficiency from 2-3 times the staff! These folks worked like a fine-tuned machine!

We did praise a few of the employees there and they were very polite and appreciative. Keep up the...