Chick-fil-A — Restaurant in Lubbock

Unfortunately, this will be my last Chick-fil-a experience. I probably spend $200-300 a year at Chick-fil-a, but I'm done.

I pulled in the drive thru at 5:49pm - I had no idea the store was closing early at 6pm (due to cold weather). There were only 5-6 cars ahead of me in my lane

The drive thru was going EXTREMELY slow, and by the time I got to the ordering speaker, it was 6:12 (23 minutes)

I tried to order and was told I didn’t get in line before 6, so they wouldn’t take my order

By the time I got to the window at 6:21 (the line was the only way to exit), I asked the manager if there was any way she could compensate us with a coupon or just by taking our order. But she told me that I didn’t get in line before 6, and that there was nothing she could do. Even though the car - two ahead of me - received food…

I explained that I got in line before 6 (not knowing they were closing early), and she didn’t care

There were probably 10 or more cars behind me that were still stuck in line, and at least 4 of them arrived before 6

no cones were placed at the drive thru entry to keep cars from entering the green lights on the drive thru remained on, signaling that our orders could be placed no employees were sent out to tell cars that the restaurant was closing early it’s apparent that the employees were intentionally moving slow to delay cars already in line. I worked at a chick-fil-a years ago, and this is what lazy employees would do to avoid work

I really wouldn’t have cared if an employee was sent out to tell cars that they couldn’t order - so we could back out of the line and save time

But instead we all sat there for over half an hour with only 5 cars ahead of us in each line

The manager didn’t care that we were stuck in line for this long and she lied about the reasoning behind us not being able to order. Instead of taking ownership, at least 5-10 cars wasted over half an hour for no reason

This could have been avoided in so many ways.

I used to love chick-fil-a, usually the staff is kind and understanding. But this was really lousy. They just lost a $300 a...

Changed my review! Today was the first bad meal I've ever had at a Chick-fil-A. I went there for breakfast today. $14 for myself and a friend. 6 out of 6 items I ordered were wrong, inedible, or missing. The wait time was so long that I didn't have time to go back or get something else before heading to work... so I tried calling ... "we're sorry, noone is available to take your call; please try again; click." Funny, there were plenty of people to collect my money!! It's not about making mistakes because everyone makes mistakes, it's what you do when you mess up... and forcing me to go online to make a complaint, then sending me a form letter with a crappy insincere apology then sending me coupons for free menu items that don't match the value of what you messed up... wasn't the answer!! You could have offered to re-make my order... you could have offered to refund my money... you could have just bothered to answer the phone. ... and, maybe, tell your manager that if they call people from their personal phones, the message should be professional. No I won't be calling you back...No, you aren't getting another chance. We had a very transactional relationship in which I paid, and still ended up hungry... and the worst thing you can do to a customer is let them go hungry after they paid you. So peace out.

Formerly had 5 stars and commented... "Amazing food. Amazing service. Great atmosphere. Wonderful...

I have delivered stuff on doordash, GH and Uber at no fewer than 40 locations around Texas. From Galveston and Houston,to Austin and Lubbock. Your's is the only one I've ever had issues with. I'm sure nobody is going to care ,but when you don't put together an order correctly, the customer is mad. I had three different issues over the course of 4 days from your restaurant. All missing items. I'm pretty sure doordash just does a partial refund and takes that away from the business, but you don't get paid at all if the driver reports a problem on Uber. You don't just lose money on the missing item you don't get paid for any of it.

I do admit one of the orders was missing a soda and I wasn't looking at the receipt. I'll take the fault for that one, but your contract requires you to put together the order 100% nonetheless. I shouldn't need to look at the receipt. The other two orders were just straight up missing items in the sealed bag which I can't see. What's worse, drivers will eventually not pick stuff up altogether and you don't get paid. If you develop a reputation with the drivers for sloppiness, we're going to avoid you and therefore avoid taking heat from customer

Sounds like a lack of...