Kobe Steakhouse & Sushi Bar — Restaurant in Lubbock

The food was amazing and the staff was fantastic! My only complaint was the wait after being seating. I've never waited that long before, and had I known that to be the case, I wouldn't have gone.

After being sat, our drinks were taken and we waited at least 20 minutes before our drinks were brought out. As soon as our drink order was taken, we put our food orders in. We must have been waiting, a minimum of 30 minutes before our chef started to make our orders. And that is on top of our 20 minute wait for drinks. We never even got served our soups and salads until after the chef started to cook our food.

Having worked in several fast food locations, I understand how things can get backed, how your restaurant can be packed (as it was!), and how pressuring it can be to work if you're also needing more staff in certain areas.

However, as a sit down to eat restaurant, I would have expected at least a wait time on how long before our orders were completed.

20 minutes without drinks, then 30 before our orders were being made, with our soups and salads being served AFTER our food orders were started... like I said. If I'd have known how long that wait would have been, I'd have chosen to go elsewhere. Me, my mom, and family friend were thirsty by the time our drinks were served, and hangry by the time our orders started being made.

HOWEVER!!!! The amount of food served was generous. The price paid was worth the amount of food given. While the wait was horrendous, the staff was extremely kind and attentive. With a completely full house, the staff was excellent attitudes!!!

An update on times after being sat, on how long a wait might be before a chef could make the orders, would have made this rating 5/5, no matter how long the wait was.

Still 4/5....

If I could give zero stars based on today's experience I would. Normally kobe is a wonderful place to eat . Not today . We always have the hibachi experience and today the cook Messed up our order . We told him that he only cooked half our order and figured he would finish cooking the rest of our meal that we were missing but shockingly he couldn't have cared less . He cleaned his grill and rushed away quickly . Decided to talk to our waiter about the issue , his reply was oh ,well, I'm sorry , are yal good ? Seriously? I replied to him , no were not good. He then to walked away . At this point I had asked for a manager to explain to her what had happened and when she was talking to me she then tried to tell me that it was our fault! That I should have stated clearly to the waiter and chef ...(which I did ) (twice). that's when I got upset and told her exactly what was said. I gave her a play by play of how I said our orders ,how the chef came and repeated the orders and how I even told him how both of our orders were supposed to be and he said he understood. The manager then apologized but seriously do NOT accuse your customers of being at fault for employees mistakes. She did offer for them to cook my food in the back but by that time everyone had finsihed their lunch and we had already spent a good amount of time there and needed to continue with our day. We paid for 1 plate seeing how I didn't get the food that WASNT cooked for me . Horrible experience here and manager didn't handle it the...

Haven't been to an hibachi restaurant in awhile cause I feel if you've gone to one, you've gone to them all, but decided to give Kobe a try being a foodie. The atmosphere is really nice and clean like most Japanese and Chinese restaurants, you could choose to do HIBACHI, none or bar. The wait time in the hibachi wasn't that bad, took about 10mins for our station to fill up which wasn't that bad it being on a wensday at 6 it wasn't very many people at first but it slowly started filling up pretty quickly, by the time we were getting our food cooked, 3 other stations had already filled up. WARNING!! YOU MOST LIKELY WILL HAFTO WAIT A BIT FOR A YIUR STATION TO FILL UP OF ITD NOT TOO BUSY. IT'S NOT THE END OF THE WORLD. The atmosphere is nice and comfortable with visuals and plenty of natural sunlight. The menu is pretty clear cut with the added full menu of Kobe beef and Wagyu options. I didn't dip my feet in this menu, but I definitely will next time. The food, rice and vegetables were awsome everything tasted really well and our cook did a great job. Overall I had a great experience the chicken, steak, shrimp and scallops are all really good, so whatver you choose you can't go wrong, the ginger apple sauce that goes with their salads is a flavor bomb warning its really good. Definitely will be back and recommend this place. The price point is a bit expensive as most hibachi but you most definitely will get filled up. Most importantly, the bathrooms are clean.. Didn't try the sushi but will next time...