Subway — Restaurant in Lubbock

Not one to normally leave bad reviews but this place was terrible. I would have given it a zero but that wasn’t an option. The door was locked so we had to use the Pilot gas station door. We weren’t greeted when we walked in all the employee said was what kind of bread and how many. The bread was way over cooked and super dry as you can see in the picture. The meat toppings were so skimpy you could barely see them. When we asked for a little more we were told they would double charge for meat. We eat at a lot of subways so we know how much meat you get. I asked about the cheese and he said he had no idea what kind they were. We didn’t see an option for ham and he said they didn’t have any, and then went to the fridge and brought one out. The drink machine was down, I ordered a protein bowl and when I asked for a fork because they were out in the container he told me to go to the gas station and get one. I asked an employee over there and the one was equally rude and told us she just works there?? As my 9 yr old was eating his ham, pickle and ranch sub he said his mouth was burning. His sub was filled with jalapeños and pickles. We watched him make them and he only went in the pickle tub. So needless to say that sub was wasted. All in all a terrible experience from start to not...

Hello my name is Brennon I live in Lubbock Texas and visited subway and received the absolute worst customer service. I never even waist my time putting in a complaint but it was so bad I have to I walk up to a empty counter and get told by a customer I should knock on the employee door so as I’m walk-in over there a employee walks through another door I then ask are yall open I get ignored and then she proceeds to question me in the most rudest demeanor ever 0 customer skills what do want I say a footlong Italian bread she then says what do you want on it I say chicken bacon ranch we don’t have rotisserie then stares me blankly instead of offering a different solution. I own a food establishment and I know some days are rough so I kept my composure but my last straw was when I said steak and cheese. We don’t have steak and stares at me blankly I then say wow you are very rude and I’m gonna walk away before I loose my cool. I then called a manager and explained was told Jennnifer I believe is the employee name has received complaints and basically on her last straw but I wanted to make sure this is 100 %addressed because she basically will definitely keep me and anyone I know from stepping back in...

My boyfriend went into with me on the phone, cause I was working so I had told me to just put me on speaker phone so I could tell them my order. And the girl proceeded to act like she couldn't hear him and he repeated himself 3 times and then told him well you can just give it to me. He then started to tell her my order and then told her that he also wanted another sandwich and what bread and left the 1st sandwich there and went to help the man that had just walked up and make his sandwich. Another employee came out from the back and started to help my boyfriend and finish my sandwich and then ask him if there was anything else he then had to tell her what he wanted after telling the 1st employee what he wanted. So needless to say the 1st employee only provides great customer service to the customers she picks and chooses. We have been to this location multiple times and never had an issue. This was by far very disrespectful...