McDonald's — Restaurant in Lyndon

While the food at this location is decent and the speed of the service is acceptable, the experience is far from great. When I think of McDonalds, I remember going as a kid and the cashier was always standing behind the counter and would always say "I can help whoever is next" but at this location the servers are not available. There are papers on each register stating "Kiosk Only" and then if you want to pay in cash you have to push the help button on the kiosk and wait for someone to come over and help you which may take up to 10 minutes. The worst part of this experience is when I've seen elderly couples come in to place an order for a simple Sweet Tea and aren't familiar with the kiosk so it takes them 15 minutes to place the order, and then when they finally get their tea, it is unsweetened. They take it back up and have to wait another three minutes to be recognized and then they get their Sweet Tea and it looks like someone watered it down. I have even heard some exclaim politely to the manager "Thank You, but just to let you know, we won't be back!" To which the manager just smiles and waves as they leave.

For me however that's not my worst experience. My worst experience is when I place my order for my meal on their app and either put in a table number or a curbside number and "relax as I wait for my order" (as the app tells me to do) for 15-20 minutes before going up to the counter (or inside) and asking about my order only to find that even though my order shows it was placed for this location and I have a order confirmation number, it is not in their system, so they have not even started preparing it. I know this is likely a system glitch, but I have experienced this more than a handful of times. The worst thing of all is, for my inconvenience or their app messing up the dozens of times it has, I am never offered anything other than the rare, "I'm sorry" if I am even lucky enough to get that. I have even been told my management, "I don't know where that orders at, but it must be at a different store because we don't have it." Even after showing them the location where the order was placed is their store.

I think a lot of the issues with this location comes down to a language barrier. Of the 10+ employees that are on site at one time, about 2 of them speak English fluently enough to understand what people are ordering or how they can help when an issue arises. They do their best to understand what is being requested, but due to this barrier I rarely get a correct order when I do get my orders.

I would hope in the future that corporate takes this location over from the "Bells" that manage the location. In my experience, corporate locations always seem to better managed and better maintained than most franchised locations,...

This is the McDonald's nearest us, so we go here often..not anymore though. The last few months we've noticed that they can't get things together here and normally wait longer and mess up orders etc. Don't even think of ordering through the McDonald's app...they don't know how to figure that out. The kicker was today though with an employee I've never seen before. First she was irritated before we pulled up and asked (while rolling her eyes) "did you have that big Ole order?' (It wasn't that big, 2 happy meals, a fish sandwich and some chicken nuggets with 4 drinks total). I said yes and she had the drinks ready and asked while having attitude if ai wanted a drink carrier and I said yes please and asked if she had pushed the buttons on the drink as one happy meal drink was diet and one wasn't bc I didn't want to give the 4 year old a diet drink..she didn't answer and slammed the drive thru window shut. When she opened it with the drinks I asked about the buttons again and she got all rude like I was supposed to be able to see from above or something..so I took the drinks (she had slammed in the button on one caving the lid in). She handed me the happy meals and I took them in a little hurry because ai just wanted to leave at that point because she was just being rude and she yelled at me for "snatching " the bags then slammed the drive thru door shut. When we got home after tasting the sodas none of them were diet....so now a diabetic has accidentally drank a soda full of soda thanks to this lady. I get that people have bad days but OMG ...she has no business dealing with people. I will never go to this (or maybe any McDonald's)...

BEWARE!!! Attention customers , franchise owner, and potential workers!!

1. To the customers please don’t waste your time going here. By far the worst service McDonald’s in Louisville. They will mess up your order almost every time. Again, today I had to hand them the bag back tell them “ not my order”. They are priced higher than the other McDonald’s within a 5 mile radius which is either greed by this owner of this location or even worst they don’t care how much they charge over the others right down the street.
2. To franchise owner , I got to briefly meet the manager on duty that was rude and very unprofessional. Told me she was new to that location and that she had been a Shift Manager since 1992 and nothing would be done, if I complain to the Home office about the food always getting mixed up. I thought, it was laughable that someone would brag about being a Shift Manager at 55 or older. I was thinking that’s not a flex “Ms. Mcdonald”. I bet the reason she said it , because it’s true . No one will do anything to her or even talk to her about her attitude. I’m willing to bet her past store turn over rate is through the roof! I watched her yell and belittle the worker right in front of the customers , because they messed up. I really felt sorry for her employees, because some people just can’t quit when being treated poorly. .
3. To any worker that wants a job at this location , I would rethink it. You need to go to any other location , because clearly they have put someone in charge that won’t respect her people that...