Hampton Inn Louisville East/Hurstbourne — Hotel in Lyndon

I was staying here for a new nights on a business trip, thank god it was on someone else's dime.

So, let me preface this review by saying, if you are here for anything other than sleeping, it is a solid 3 stars.

The staff (unlike what another reviewer wrote) are nice, accommodating and cheerful (and they don't smell bad).

The hotel has a sterile feel to it, kinda like you are signing up to sleep in the lobby of some high-tech company.

So, for the positives:

The breakfast is much better than you would expect from a low-end Hilton. Sure, the coffee is weak, but I was expecting a lot worse. And, the coffee appears to be available all day long.

The pillows are soft. They are faux down, but still were soft.

There is a neat, gas and glass firepit outside (that you can turn on yourself).

The internet is free if you register as a Hilton Honors guest (free as well).

Everything else:

This hotel seems to be hastily and cheaply assembled. Another reviewer noted that it might look like Ikea style furnishings, but on closer examination, you can see that they are Ikea knock-offs. The on/off switch for the bedside light is bizarrely placed. It isn't at the base near the bed as you expect, instead it is above the headboard and in such a location that you have to get out of bed and twist your hand to reach it.

Speaking of lights, there is hardly a difference from daytime and the middle of the night. Sure, the smoke alarm light is on as it should be, but the "nightlights" by the light switches are bright enough to read by. I guess some people don't mind sleeping in a room awash with bright lights, but that isn't me. I prefer it to be dark at night. Pro Tip You can take the ironing board out and stack towels on it. If you wedge it by the front door, you can block that light. For the bathroom, you can move the tissue container and pile towels on it to mostly dim that one.

What the heck is it with Hilton hotels and the lack of white noise?!? In a Marriott, invariably, I can set the fan on high and sleep soundly to the gentle hum. Not at Hiltons, and certainly not at this hotel. The thermostat, on the wall, even though it has a fan setting, won't stay on for more than five minutes. This means that you can identify every car that passes on the busy road in front of the hotel all, night, long. Pro Tip You can turn the sink and shower on full blast to get a little ambient white noise through the night.

Speaking of noise, if you ever wondered what happened to the drum skins after the snare factory closed, ponder no more. They have been used as floors and walls in this hotel. I mean seriously, most hotels use concrete for the the separation between the rooms. Not this hotel. You can easily hear alarm clocks and other noises from adjoining rooms. Additionally, you can hear every foot fall, drawer opening, shower, etc... from the room above you. No pro tip here, just realize that you will not sleep well.

And there is some odd, bed shaking noise which I wasn't able to identify which will randomly jerk you from a deep slumber all night long. It sounds like a speed punching bag has been mounted to the wall behind the bed.

I think they were storing bags of concrete on my bed prior to my arrival. The significant groove meant that it was impossible to sleep flat (I even tried sleeping on a bias across the bed to no avail). I kept being drawn into the deep valley in the mattress, like a planet into a black hole.

The shower was ok, but I had it on maximum heat and it was warm enough. So if you prefer a hot shower, this probably isn't the place for you. A few times the water pressure dropped substantially, but it still remained warm.

There are a lot of choices around for hotels, if I ever come back to Louisville, even on someone else's dime, I'll pay full freight so I don't have to stay here again, because for me, sleep is the reason for...

This property is conveniently located near lots of restaurants, shopping centers, and family oriented attractions. It is a V-shaped building that houses both a Hampton Inn and a Home2 Suites. Both are served by the same front desk. Once you are in the lobby, turning right gets you to Home2 and left gets you to Hampton Inn. The building is new (or recently updated) with a modern fresh look and has pleasant grounds. |Breakfast is above average. But the good news ends here. Guest service(s) is horrible. Even this is an overstatement because "horrible service" implies an existence of service. I don't believe this place offers any service to be honest. During my stay, I wasn't lucky enough to benefit from any service that one expects to receive at a hotel; especially a hotel of this kind and level. A sign which read something along the lines of "We temporarily stepped away from the front desk to help other guests. Will be back momentarily. Thank you for your patience" was permanently displayed on the front desk during my entire long-weekend stay. While I myself was waiting, I have witnessed several guests waiting, waiting, and waiting more before giving up and leaving the lobby. Something must have happened to Hilton properties at the corporation level regarding their towel policies; because I see offering only two sets of towels, down from three of just a year ago, which is down from a set of four towels in the room from a few years ago has become the norm now. I don't mind re-using the same towel multiple times, but if the only towel you have is still wet from the previous shower, it would be nice to have another one to use while the previous one is drying. Now this brings me to the horrible service part: Dear Hampton Inn. You are in hospitality industry. Your business is founded upon accommodating guests. You are not running a military camp, prison, or back-packers' youth hostel. Getting a set of fresh towels shouldn't be an 18-hours, 5-attempts ordeal for your guests/customers/clients, whatever you consider us as. Yes, five attempts: 1) a phone call to the front desk in the morning with no success, 2) an in-person request at the front desk with no success even though "oh yes, I will text housekeeping now and have them delivered to your room", 3) Another in-person request at the front desk with no success even though "sure, I will be right back with your towels" and never be back after a 20-min wait and giving up, 4) Another phone call from the room with no success, and 5) Yessss!!! finally mission accomplished. Operation AVOID (Attempts in Vain to Obtain Immediate Dryness) has now been successful after I asked the front desk staff in-person and this time refusing to leave without towels. Continuing with the horrible service saga. About 5 hours after I checked out I received a phone call from the hotel asking when I am going to check out. When I stated that I have already checked out, I was told that I still have "lots of stuff" left in the room. "Are you sure? Are we talking about my room?" "yes, I am sure", "but that's impossible, I checked out with nothing left in the room 5 hours ago" "ok, let me go to your room one more time, I will call you back in 5 minutes". After waiting and not receiving a call for about 2-hours, I call back: "oh, sorry I forgot to call you back, yeah it was a miscommunication on our end, there isn't anything in your room". So, all in all, you know what, save yourself the headache. Stay at another hotel within a few minutes of this one. There are plenty to...

We stayed at the Hampton Inn Louisville East/Hurstbourne (28-30 March 2025) since we had a the basic motorcycle training all weekend here in Louisville. The hotel is colocated with Home2 Suites, so guests need to inform the receptionist which hotel they reserved upon checking in.

Not too long after I completed check in, I received a text from Ivory (maybe the receptionist who checked me in) welcoming me to the hotel and advised me to use the text feature if I needed anything during my stay. I have only had this kind of text from Louisville Hilton hotels. I don't remember getting a text from Hilton hotels in other locations. Each time I have gotten these texts, I always felt that I was required to respond with a rating, especially after getting a follow up text the next day.

The hotel offers free parking and Diamond member have a few spots reserved for them.

The free breakfast was okay, and I loved the idea of the waffle maker, but I did not have a chance to use it since there was always a line for it. The coffee, tea, and hot water bar was also well-stocked. I always take advantage of the coffee :D. The health options, such as oats, fruit: apple and cantelope, and wheat bread, were a nice addition. However, I did notice that the only meat option was pork, which might be a drawback for some guests who don't eat pork.

The gym and laundry facilities looked great, although I didn't use either one during my stay. My room was comfortable and spacious, a view of the road outside, and with a great bed that helped me get a good night's sleep, except for the children who were running and screaming during the late night hours.

One thing that could be improved is the bathroom sink, which was very tiny. This was a minor quibble in an otherwise good stay. Also, I always like the option of having the liquid squeeze bottle shampoo, body wash, and lotion as opposed to the single use bars.

All that to say, I was happy with my stay at the Hampton Inn Louisville East/Hurstbourne. The location, the amenities, and comfortable rooms made it a great value. Although I did not receive my Diamond perks upon check in or at all, I would stay here again and recommend...