Pizza Hut — Restaurant in Lynn

SAD THAT I HAVE TO GIVE 1 STAR IN ORDER FOR ME TO PUT A REVIEW. It should be an option to put negative stars.Worst place to order from ever. Stay away and do not order here. I put an order online to be delivered, after 1 hour of not receiving my order, I called the store and they stated that they are waiting for the delivery driver. An hour and 15 minutes later I decided to send my son to see what is going on. (Total of 2 hours and 15 minutes after putting my order online) My son arrived there and was told that the issue was that doordash never picked up the order. Mind you I did not order through doordash, I ordered straight to the store online. My order totaled $44.49. This includes my food, delivery fee and tip. The manager gave my son my food and the delivery fee but not after trying to charge me again saying that I have not paid for my order. My son told him that this was paid online and that was the end of that part. When my son told him that he was missing money (the tip that I have paid for the delivery) The manager told him that he we needed to contact doordash corporate to get a refund. How in the world we going to contact doordash corporate if I don't even have those services and I did not order through them. They are the ones that decided to use the service, maybe because they did not have a delivery driver, who knows and who cares. The point is that we did not order through them. We order online directly to the store and to be delivered by the store. Now, how the hell they paid a tip to a driver that never showed up to get the order in the first place. This is just BS, they stole from me and is simple as that. They putting the blame on a service they contacted not me and at the end they stole money from me. DO NOT GO THERE BECAUSE YOU...

If I could give negative 1 stars,I would click that multiple times! I Called Pizza Hut to put in an order for delivery around 8:55pm. After trying to take my credit card number for the third time,I told the guy on the phone that I would pay cash and he told me my order total and said it would be 30mins. Waited and waited until it was 10:05pm and still no food. Called their store and chose the option to check on the status of your order and THEY CANCELLED MY ORDER WITHOUT CALLING ME and I’m over here waiting hungry. I call them to speak to someone and the call center guy Albert directed me to the store and I was on hold for over 15+ minutes. Dropped the call and called again and Albert directed me again to the store and currently still on hold(time is 10:21pm) and they close at 10:45pm so doesn’t look like someone is going to pick up! I shall be taking my business elsewhere. DO NOT ORDER FROM THEM cos clearly they don’t care about customer service or actually doing their work well. Cancelling someone’s order and not informing them at all...

This place sucks, all the employees are garbage and they don’t communicate or even pick up the phone. We ordered a large order for a birthday party for delivery and then we waited two hours, nothing showed up so we were wondering what’s going on and we kept calling no answer then the we called the actual pizza hut customer service and they said they cancelled our order. We went physically to this location and they said “We cancelled this order because we don’t have delivery” THEN TELL US why would you take our money and not even tell us it was cancelled, we had to go physically to the location because these people are lazy bums and don’t know how to answer the phone. Worthless and the owner is awful, very unprofessional. Do not go to this place the food is garbage anyways and the people who work there are lazy people that don’t wanna do their job. Location should be removed and closed down...