Wendy's — Restaurant in Lynn

I love this particular Wendy's!! Ya know how most of the time you go to fast food places you feel like cattle being unemotionally hurried along? You may feel the staff have the personality and even the attention span of a wet dish cloth. Well not here!! EVERY TIME I've gone here, whether ordering inside for take out or dine-in, or I've gone through the drive through, the staff are really friendly and attentive. They almost always check twice with you to make sure they have your order correct and they actually engage in conversation with you! They treat every order as if it's for someone special to them and you'll leave not only with exactly what you ordered, but a full belly and a little brighter mood than before you went. There's a HUGE variety of food to choose from and lots of specials, low priced and budget friendly. Last time I went I order a "loaded baked potato", which comes with chili, cheese, bacon and chives on top with sour cream and butter on the side. (So good! I highly suggest you try this!) I planned on eating it when I got home but it leaked, soaked the bag and the bag ripped open. I discovered that the lid just wouldn't stay on. I couldn't get back there as a friend was giving me a ride but I contacted them and they were very understanding and sorry and they offered to not only replace it but to deliver...

This is a franchise and whoever owns it obviously doesnt care who he or she hires.The quality of this place is gone because of the rude employees.The service is so bad and no one cares.I went in to get food today and got an attitude from the cashier she made me real uncompfortable. I work in management and we take pride in our customer service.TO THE FRANCHISE OWNER. You are losing business because of your employees. You need to retrain them in being polite and customer service. Do you know what its like to go to order and instead of a smile you get a dirty look from the cashier like you dont belong there? If it happens to me all the time I cant even imagine how many other people it happens to. This place needs to be shut down. The bathrooms were so unsanitary as well, but I think im more discusted with the customer service and the way they treat the...

Rude staff, place needs better employees. Very bad overnight workers with terrible service including management. I placed my order through the app, went inside they said it would take some time to get ready and for me to wait. So I walk outside then go back & they’ve locked everything up and refuse to let me back in. Mind you it’s 8:54pm there’s no reason for them to Lock everything meanwhile there was an employee on break ignoring me and another customer that they prevented from letting open the door. I’m not sure if it’s a language barrier or what but if they fully understood what they were doing. The staff very unprofessional & rude and refused me service even after speaking to me inside & telling me my food would be ready if I waited, so why...