Dunkin' — Restaurant in Macomb

I ordered the sourdough sandwich and an avocado toast with bacon. The person at the to-go window grabbed a whole bunch of napkins in a crumpled fist and handed them to me. Apparently that's where the receipt was. This becomes important because as I drove out and went to open the avocado toast, I discovered there was not a single piece of bacon on it but instead it had roasted tomatoes on it.

So I went back and tried to get that corrected and they said they couldn't do anything without a receipt. I of course had never seen a receipt because all I had gotten was what I thought was a handful of crumpled napkins. So I go back to my car to look for my receipt, but still didn't see it, so I decided to just bring everything in-coffee with to-go sticker, food items and crumpled napkins. Still didn't see the receipt but finally discovered it amongst my crumpled napkins as I stood at the counter looking for a way to prove I'd been there just minutes before at the to-go window.

She finally took the thing back and replaced it with a correct avo toast/bacon. The whole ridiculousness took at least 5 minutes, and there was never an apology for the error or inconvenience. Meanwhile, my other sandwich got cold, so I'm toasting it in the oven.

So, what could've taken 30 seconds- apology, slap some warmed up bacon on that sucker, and have a nice day-instead took closer to ten minutes becausegod help them, they now have to go throughsome cumbersome Process (gotta capitalize the P). And now I'm using electricity to heat up my damn sandwich. For a $15+ order, I expect better.

I don't know if corporate America nickel and diming us to death and dehumanizing us is the reason workers are now demanding to see a receipt before correcting a to-go order placed literally minutes before. I suspect it is. If so, I need to start making my own damn...

Came late morning on 8/7/2022. Service was slow. Three employees and long drive-thru line. Counter was slow, but had a trainee. Two guys ahead kept asking asinine questions about how drinks were made. Then one of them complained about caramel being swirled on inside of the cup instead of drizzled on top. He watched the shift leader remake it. Once it was remade he complained about the amount of ice in the iced coffee. So she remade it again. Trainee and shift leader gave the other guy two different answers when he asked the exact same question about fruit servings per smoothie by size. When I finally got my order, I ended up paying $6.59 for a toasted bagel plain with a small tub of garden veg cream cheese on the side. No drink. My friend said the brown sugar iced coffee was watered down and was missing a shot of sweetener, as in it didn't taste like the one she had before. She had to go to the counter and ask for a shot of sweetener. Not sure I'll go back. If I do, it'll be sticking to the doughnuts on the back wall, and plain...

Super disappointed with our experience today. I love Dunkin’ coffee and come here multiple times a week, however the service is EXTREMELY slow most times. It takes an upwards of 30 mins at times to get a coffee, you will sit at the speaker and be told to wait for I am not kidding 10 mins just to other your drink. Today however was the worst, I ordered a Charli cold foam and my husband had an iced coffee..they handed us our drinks and his looked like water with a tinge of brown and my charli COLD FOAM had no foam..when I told them I had the cold foam they said yeah that’s what that is...then they took the drink and just added a smidgen of foam on top. My husband said his coffee tastes extremely watered down. I am highly dissatisfied as if I’m going to spend $5+ per coffee and wait 30 minutes I would expect it to at...