Fastway Chicken — Restaurant in Madera

I placed an online order under a Pseudonym. The email stated that the order would be ready in less than an hour. That’s fine, I understand the food industry. However it turned to 7:00pm and I still haven’t gotten a confirmation email. I live 10 minutes away, so I first decided to call, I called for 3 times and no one picked up. I had my sister call, 4 times and no one picked up. So maybe they changed their phone number. I decided to go in person and I was shocked. I saw the girl by herself making the orders and helping everyone. The line was basically to the outside and there were even door dash orders. I understood why our email confirmation wasn’t sent so I stood and waited in line. I then decided to go up and say I was here for an online order since I know you don’t have to wait in line for online orders. My order was given to me and apparently it’s been ready since the beginning and I didn’t have to wait close to an hour after I placed the order. I accept and understand I should’ve gone in person earlier but I love this business and believed they still were good and had good customer service. However it doesn’t stop there. I came home, I fixed everyone’s plates and we started eating. But my dad and my brother both found long black hair in their chicken. I wish I took a photo but I wasn’t planning on leaving this review. I don’t want any compensation except for the owners and the managers to talk to the supervisors and workers in order to keep this place clean free and to improve their customer service. Thank you. If this review helps you with hesitation in ordering fastway chicken just remember that it’s been around for decades and it’s for a reason, their food is good and always a treat but lately it hasn’t...

I’ve been coming here since I was a kid in the late 90s/early 2000s. Years ago Fastway Chicken was highly recommended. In recent years, however, this place has fallen off. They hired kids recently who are extremely rude. They roll their eyes and will sometimes talk back to you unkindly. To my surprise, a staff member yelled at me for simply waiting inside as I waited for the 4 minutes they said for me to wait. When I pointed out that her tone was rude, she rolled her eyes at me. Now, I don’t know if she was having a bad day but that’s no excuse for her to treat anyone that way. Forget that I was the customer and forget the idea that the customer is always right (which I don’t agree with). People should be treated with dignity and with respect. I was extremely disappointed because the employees who worked at Fastway were always chill and down to earth. The new kids that they hired look like they just graduted high school and have little to no manners about how to interact with people. Maybe it was the pandemic and social distancing that made them into what they are but, again, that’s no excuse. The experience I had made me feel uncomfortable and upset. I got a refund because I think being treated with dignity and respect is more important than being spoken to as if I was a dog. I won’t be going back and it’s a shame because Fastway Chicken tastes really good. The service is horrible, however. I do not recommend this...

I thought of that famous baseball catcher Yogi Berra when I had my first 3 piece lunch box from Fastway Chicken. Yogi had said "Nobody goes there any more, it's too crowded" as one of his famous clips.

I pass Fastway Chicken somewhere between "hardly" and "occasionally." Usually when I looked there, it was busy. Slowly, my friends' high praise of Fastway registered with me.

I was heading home from errands in town near lunchtime and there it was. I pulled into their smallish parking lot and walked in as an earlier customer walked out. One person at the right-hand register placing his order; a second customer picking up a phoned-in order at the other cashier.

Their fried chicken was awesome. Cooked properly, with a great breading: not too much, not too little. The lunch box came with a dinner roll and two sizable potato wedges.

In a blink I was headed home, and it was so good, I went back the next day for another lunch box.

I'm only familiar with that entrée, but based on my two lunched, I'm ready to try some more. If you like fresh fried chicken, give...