Benvenuto's Italian Grill — Restaurant in Madison

The waiter was the best part. Friendly, understanding, and attentive. The rest... let me start at the beginning. We went in and were excited to see it was all you can eat shrimp night. Then we waited by an empty desk, within sight if two bartenders, for 20 minutes. We tried to wave them down and were ignored. We finally went to the bar and explained we had been waiting to be seated like the sign said but no one had come by. The lady then came over and got us menus and took us back to a table telling us her hostess must be on a delivery. OK fine. We sat down and the waiter told us that not only was it shrimp night, there was also a special on steak. The prices were pretty hefty but for a good sized steak I figured why not. Then it all started back down hill. The waiter told us they were out of the shrimp dishes. We tried to see if we could get some shrimp in a carbonara instead. No. Ok we got the chicken carbonara. The noodles were one step away from paste. The texture was gross. It was sent back and substituted for a soup and salad. The soup had boiled bacon in it. That is also not a texture I would like to repeat. The salad lettuce was great, fresh and crunchy. The dressing had little to no flavor at all. Next it was my turn. I had the steak. Do you know that flavor meat gets when it's just at the point of going bad? That. And I've had steaks about that good otherwise at a Denny's. Maybe a little less pepper but other wise soggy. The fries were a solid 6 out of ten. Next we come to the "pizza" it was a peice of bread with whole sliced tomatoes, and some mozzarella melted on top the dough was raw. We were looking for a Monday night substitute for Nono's and I had heard good things about the place. This was a learning experience that will only need to be...

The first time I went to this location, it took us an hour and a half to get our food and when we did get it, half of the order was wrong. We waited almost another hour for them to attempt to bring us the correct food but when that came, half of it was also wrong. They dropped the bill down to just under $10 from probably 60, which was great and all but we were there a total of almost 4 hours and I didn't get to eat because it was mostly my food they kept messing up. I had the coupons that were only good for the Middleton location so we went back today to use them. We had a really nice waitress but she was both waiting on us and bartending so the service was not much better. It took about 20 minutes to get our order in and an hour to get our food. It was correct this time and very good. However, we sat there a long time waiting for drink refills and they forgot to bring us the bread and oil thing that they usually give customers so we sat there a good long while without anything to nibble on or drink. I had to get up at one point and go to the kitchen and wave through the glass to get our waitress's attention. In the end we were there approximately two and a half hours. Our waitress was new, or so she said and I believe her but someone should have made sure we were checked on regularly. I will never go there again and neither will anyone I have taken with me to...

I checked in to the attached Holiday Inn and saw an ad at the front desk about a prime rib deal at the restaurant. It said a 12oz prime rib was on special for $28. I thought that sounded good at a good price, so I went.

I ordered the prime rib and ate it. The flavor was mediocre at best, and it is not hard to satisfy me as far as prime rib, but I was not impressed. It wasn't horrible, but I've had better at $25.

Anyways, the reason for the 1 star is the bait and switch. When I got the bill, it was $31 before taxes and tip! When I brought it to the waitresses' attention, she just said they must've been using an old menu. I said "I specifically came for the price." Her response was, "The price is wrong." I then brought it up with the manager, and he told me I must've read it wrong.

I was upset but paid my bill and decided I'd just take a picture of the ad at the front desk and come back to show him. Well, when I got to the front desk, the ad was gone, and the customer rep there said the manager had come and removed it because the price was incorrect! So, he lied to my face when he said I must've read it wrong. The waitress must've told him I was upset, and he quickly went to remove the...